Omnia Ali
Senior Executive Secretary/ Senior Social Media Manager
Kuwait,Kuwait
Summary
Dynamic Senior Accounts Manager with expertise in digital enhancements and project management. Successfully boosted audience engagement through strategic social media campaigns, while fostering strong customer relationships. Proven ability to analyze data for targeted marketing initiatives, demonstrating both analytical skills and effective communication.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Senior Accounts Manager
Mara Villoso Salon
12.2024 - Current
- Coordinated live events coverage on social media platforms to provide real-time updates for followers unable to attend in-person functions or conferences.
- Facilitated collaborations with influencers to increase brand awareness and reach new audiences.
- Prioritized proactive crisis management by monitoring and swiftly addressing any negative feedback or potential PR issues on social media channels.
- Improved customer satisfaction by promptly addressing feedback and inquiries on social media channels.
- Developed a comprehensive social media calendar, ensuring consistent posting schedules and cohesive messaging across channels.
- Utilized advanced analytics tools to collect data on follower demographics, enabling more targeted marketing initiatives.
- Boosted audience engagement with consistent, high-quality content across all platforms.
- Provided detailed reports on campaign performance, identifying key insights and recommendations for further optimization efforts.
- Enhanced overall brand image through strategic use of visuals and storytelling in social media content.
Senior Social Media Executive
Click Media
12.2024 - Current
- Managed paid advertising campaigns, optimizing budget allocation to achieve maximum results.
- Mentored junior team members in effective social media marketing techniques, contributing to their professional development.
- Increased brand visibility by developing and implementing engaging social media campaigns.
- Conducted regular competitive analyses to identify trends and opportunities for improvement in our social media strategy.
- Employed A/B testing methods to evaluate different content variations, uncovering the most effective approaches for maximizing reach.
- Created content strategies for digital media.
- Optimized website content and images to improve search engine rankings.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
- Researched and analyzed industry trends to inform search marketing strategies.
- Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
- Crafted and implemented strategies to increase search visibility and website traffic.
Photographer & Content Creator
Rain Dance
02.2024 - 11.2024
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Offered image proofs to help clients choose best photos from shoot.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
Executive Manager's office
Envision
11.2023 - 11.2024
- Efficiently managed executive's calendar to optimize time allocation.
- Managed incoming calls, emails, and correspondence with efficiency.
- Arranged necessary materials, set agendas, and took minutes for meetings.
- Organized and booked travel arrangements, covering flights, lodging, and transportation.
- Document Management: Preparing, reviewing, and filing documents, ensuring accuracy and confidentiality
- Office Organization: Maintaining an organized office environment, managing supplies, and ensuring smooth daily operations
- Support Tasks: Assisting with various administrative tasks, such as expense reports and personal errands, to support the executive's efficiency
- Project Assistance: Providing support for special projects and initiatives, conducting research, and compiling data as needed
Digital Content Creator
My Events Q8
10.2023 - 03.2024
- Developed visually appealing graphics for social media, resulting in higher engagement rates.
- Enhanced brand visibility by creating engaging digital content across various platforms.
- Analyzed performance metrics of digital content, identifying areas for improvement and adjusting strategies accordingly.
- Curated shareable visual assets such as infographics that drove social media engagement and referrals back to the website.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Wrote engaging and successful marketing, advertising, and website copy.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Generated reports to support development and implementation of marketing plans.
Social media specialist
Aroma
06.2023 - 11.2023
- Content Creation: Developing engaging and visually appealing content tailored to promote salons and gyms across various social media platforms
- Brand Management: Maintaining a consistent brand image and voice, enhancing the company's online presence and reputation
- Analytics and Strategy: Analyzing social media metrics to refine strategies, increase engagement, and drive customer acquisition
- Customer Engagement: Interacting with followers, responding to inquiries, and fostering a community to boost customer loyalty and satisfaction
Customer service representative
Vodafone UK
01.2020 - 01.2021
- Communication: Clearly and effectively conveying information to customers
- Problem-Solving: Quickly resolving customer issues and providing solutions
- Patience: Remaining calm and patient, even with challenging customers
- Empathy: Understanding and addressing customer concerns with care and compassion
Management and sales
Vibes
01.2019 - 01.2020
- Sales Expertise: Effectively promoting and selling plants, gardening supplies, and related products to customers
- Team Leadership: Leading and motivating staff to ensure excellent customer service and efficient operations
- Inventory Management: Overseeing inventory levels, ordering supplies, and ensuring the nursery is well-stocked and organized
- Customer Relations: Building and maintaining strong relationships with customers, providing expert advice, and addressing their needs promptly
Secretary
Al-Farooqi consultant
01.2018 - 01.2019
- Problem-Solving: Quickly addressing and resolving issues that arise
- Adaptability: Easily adjusting to new tasks and changing priorities
- Professionalism: Maintaining a polished and professional appearance and attitude
- Initiative: Proactively identifying needs and taking action to meet them
Secretary
Al-Soor consultant
01.2013 - 01.2016
- Organization: Efficiently managing schedules, files, and office supplies
- Communication: Strong verbal and written skills for interacting with colleagues and clients
- Time Management: Prioritizing tasks to meet deadlines effectively
- Attention to Detail: Ensuring accuracy in documents and data entry
- Technical Proficiency: Skilled in office software like word processors, spreadsheets, and email
- Interpersonal Skills: Working well with others and maintaining a positive demeanor
- Discretion: Handling sensitive information with confidentiality
- Multitasking: Juggling multiple tasks without compromising quality
- Customer Service: Providing courteous and helpful service to clients and visitors
Education
Bachelor Of Engineering - Telecommunications Engineering
Egyptian Russian University
Cairo09.2020
Skills
Digital enhancements
Timeline
Senior Accounts Manager
Mara Villoso Salon
12.2024 - Current
Senior Social Media Executive
Click Media
12.2024 - Current
Photographer & Content Creator
Rain Dance
02.2024 - 11.2024
Executive Manager's office
Envision
11.2023 - 11.2024
Digital Content Creator
My Events Q8
10.2023 - 03.2024
Social media specialist
Aroma
06.2023 - 11.2023
Customer service representative
Vodafone UK
01.2020 - 01.2021
Management and sales
Vibes
01.2019 - 01.2020
Secretary
Al-Farooqi consultant
01.2018 - 01.2019
Secretary
Al-Soor consultant
01.2013 - 01.2016
Bachelor Of Engineering - Telecommunications Engineering
Egyptian Russian University
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