Synergetic
Omnia El-Sebai
Admission Officer
New Heliopolis, Cairo
Summary
Dynamic Admissions Officer with five years of experience and proven success at American International School in Egypt, combining strong expertise in Education, Marketing and Customer Service, which I believe added value to this position.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Admission Officer
American International School in Egypt - West Campus
02.2021 - Current
- Work collaboratively with Administrative and Academic Teams to ensure a smooth parent journey through the discovery, enrollment and withdrawal processes.
- Provide exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Serve as primary contact for coordination of application screening and tracking.
- Send acknowledgement e-mails to all applicant parents confirming received documents and documents still required to be submitted before proceeding.
- Evaluate applicant documents, ensuring fair consideration of all candidates based on academic merit and good behavior prior to the assessment.
- Maintain contact with accepted students throughout enrollment process, offering guidance and support as needed.
- Work closely with academic departments to ensure proper placement of incoming students into appropriate courses.
- Utilize data analysis tools to identify areas of improvement within the admissions department's processes and procedures.
- Develop an efficient system for tracking application statuses, ensuring accurate information is readily available at all times.
- Collaborate with marketing teams to always update the information regarding Admissions on the website.
Digital Marketing Specialist
Haspex
06.2020 - 01.2021
- Strengthened online presence by creating engaging social media content, engaged with target audiences.
- Attracted customers through e-mail campaigns.
- Facilitated customer support until transition to Finance Department.
KG1 English Co-Teacher
Stars Language School
09.2019 - 05.2020
- Boosted student participation in group projects by promoting collaboration and fostering a supportive learning environment.
- Assisted in organizing extracurricular activities that enriched the educational experience for students outside of the standard curriculum.
- Assisted in managing classroom behavior effectively, ensuring a safe and respectful atmosphere conducive to learning.
- Provided daily feedback to child's parents to improve performance and establish academic success.
Senior Customer Service
Divano Furniture
05.2019 - 09.2019
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Made daily surveys to conduct customers' reviews of the product received.
- Worked collaboratively with Manufacturing, Sales and Delivery Departments to ensure a smooth customer experience.
- Managed After-Sales Service Department, overseeing both operations and finance.
- Directly reported to the General Manager with full operational accountability.
Education
Bachelor's Degree - English Language And Literature
Ain Shams University
Al `Abbasiyah, Egypt 04.2001 -
Skills
Effective communication
Teamwork and collaboration
Multitasking
Task prioritization
Analytical skills
Reliability
Hard working
Written communication
Software
PowerSchool Enrollment
PowerSchool SIS
Google Workspace
Microsoft Suite
Certification
Public Relations from EgyptAir Academy
Accomplishments
Earned promotion to Admissions Officer within 15 months due to proven commitment, dedication, motivation and passion for work.
Timeline
Admission Officer
American International School in Egypt - West Campus
02.2021 - Current
Digital Marketing Specialist
Haspex
06.2020 - 01.2021
KG1 English Co-Teacher
Stars Language School
09.2019 - 05.2020
Senior Customer Service
Divano Furniture
05.2019 - 09.2019
Public Relations from EgyptAir Academy
04-2019
Intel
06-2009
Bachelor's Degree - English Language And Literature
Ain Shams University
04.2001 -