

With over five years of experience, I have honed my skills in diverse environments. My two and a half years at JICA, combined with prior customer service roles at Vodafone and Etisalat Emirates, have equipped me with a robust background in managing cultural interactions. This expertise enabled me to excel in a challenging banking environment at the most demanding branches of the National Bank of Egypt. I demonstrated my ability to transition smoothly between roles with minimal errors early in my banking career.
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Packaging cash and rolling coins to be stored in drawers or the bank vault.
- Keeping a clean, organized work area and a professional appearance.
Handling currency, transactions, and confidential information in a responsible manner.
- Using software to track bank information and generate reports. - Following all bank financial and security regulations and procedures.
Logistics Section
1. **Daily Transportation Coordination:**
- Organized daily transportation to and from work.
- Managed movement within the university campus during the day.
- Coordinated visitor transportation within Egypt according to their schedules and arranged travel bookings to and from Egypt.
2. **Effective and Secure Communication:**
- Ensured secure and effective communication from the first minute of arrival in Egypt until the last minute before departure.
3. **Meeting Organization:**
- Arranged and organized all meetings for project members, especially with the Egyptian team, facilitated communication, and prepared meeting documents and reports.
4. **Contract Management:**
- Arranged contracts with domestic transportation companies, airlines, and hotels that met JICA's security and service level requirements.
5. **Documentation and Residency:**
- Handled all matters related to Egyptian passports, residency, and other documentation to ensure the presence of all staff and foreign visiting doctors in Egypt.
6. **Weekly Meeting Coordination:**
- Coordinated and organized weekly meetings and provided continuous updates on the latest developments during the week.
Accounting Section
1. **Project Accounts Management:**
- Organized project accounts, especially for tasks with specific costs.
2. **Price Comparisons:**
- Conducted price comparisons for services to present to the responsible Japanese employee for selecting the best and most suitable options.
3. **Office Supplies Procurement:**
- Compared prices for purchasing office supplies, made the purchases, completed the documentation, and submitted invoices and financial settlements.
Advanced in Career Coaching
Intermediate in Customer Service and HR
Computer skills
Coordinating skills
Cooperating
Commitment
Fast learning
Organizing
Handling
Organization and Time Management
Multitasking