Omnia Refaat Khater
Cairo, Giza
Summary
Looking for a promising opportunity to apply my knowledge in a professional environment with an open capacity to expand my capabilities and develop my business skills. I have excellent communication skills and great knowledge and experience in Sales , HR and Administration field.
Overview
12
12
years of professional experience
Work History
CEO Assistant / Document Controller
SGCC
Giza
12.2021 - Current
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Monitored company performance by measuring and analyzing results and minimizing impact of variances.
- Reviewed employee reports before submission to recommend changes or give approval.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Responsible for any document's related to any project.
- Arrange All meeting schedule with managers.
Admin / Sales Operation
Yical Real State
Cairo, Giza
03.2020 - 11.2021
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Reviewed operational records and reports to project sales and determine profitability.
- Resolved customer complaints regarding sales and service.
- Conducted market research and reported on competitors.
- Responsible for all hiring process from collecting CV till assigning contracts
HR Administrator-Intern
Waadi Group
Cairo
01.2019 - 12.2019
- Helped with employee record keeping, including unemployment and I-9 forms to support compliance procedures
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events
- Managed Medical insurance refunds documents and maintained permanent files
- Took messages and provided information about company processes, hours and requirements
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets
- Coordinated implementation of people-related services, policies and programs through departmental staff
- Oversaw all HR needs for 250 -employee operation across company locations
- Assist on company policies structures
- Assist in filling some positions with a hole recruitment cycle
Sales Supervisor
SNCC
Cairo
12.2017 - 12.2018
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed sales team of 25 sales agent , setting performance goals and strategies for attaining objectives.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
Senior SDSL Specialist
Vodafone Egypt Staff
01.2013 - 10.2015
Customer Service Representative
Ecco Outsourcing Group
Cairo
01.2011 - 12.2012
Education
Certified Professional HR management , Egycham Egypt -
02.2021
Commerce
Cairo University
06.2010
El Orman Language School
06.2005
Advanced Excel for HR at HCC -
HCC
08.2021 - 09.2021
Marketing professional certificate at American -
Chamber of Commerce
03.2011 - 11.2011
Skills
- Market Access and Expansion
- Public Relations Understanding
- Recruiting and Hiring Top Talent
- Employee Motivation and Performance
- Complex Problem Solving
- Change and Growth Management
- Investor Relations
- Operational Analysis
- Leadership and People Development
- Effective Communicator and Public Speaker
- Policy Development
- Policy Updates
- Relationship Management
- Organizational Leadership
- Judgement and Decision Making
- Relationship and Team Building
References
References
References available upon request.
Languages
Arabic
First Language
English
Advanced
C1
Timeline
CEO Assistant / Document Controller
SGCC
12.2021 - Current
Advanced Excel for HR at HCC -
HCC
08.2021 - 09.2021
Admin / Sales Operation
Yical Real State
03.2020 - 11.2021
HR Administrator-Intern
Waadi Group
01.2019 - 12.2019
Sales Supervisor
SNCC
12.2017 - 12.2018
Senior SDSL Specialist
Vodafone Egypt Staff
01.2013 - 10.2015
Customer Service Representative
Ecco Outsourcing Group
01.2011 - 12.2012
Certified Professional HR management , Egycham Egypt -
Commerce
Cairo University
El Orman Language School
Marketing professional certificate at American -
chamber of commerce
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