Osama Abdelkhalek

- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.

- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

- Built personal relationships with guests to promote positive experiences.

- 11/2020 joined Concentrix as a Customer Service Agent supporting Amazon retail in German. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

- 09/2021 got promoted as Quality Evaluator.

-05/2022 till 07/2022 selected to support the launching of Amazon-Middle Hurghada.

- 10/2022 selected to support the launching of Amazon Retail in South Africa to implement the Quality framework there and testing and validation activities, ensuring optimal performance upon release.

05/2024 got promoted as Quality supervisor supporting River EU.