Summary

Overview

Work History

Education

Skills

Timeline

Osama Ahmed

Cairo

Summary

Results-driven financial professional skilled in budget forecasting and variance analysis. Expertise in developing reports that adhere to compliance standards, ensuring effective allocation of resources and prevention of budget overruns. Committed to improving fiscal discipline and transparency within financial operations.

Overview

years of professional experience

years of post-secondary education

Work History

Financial Auditor

Egyptian ministry of foreign affairs

New administrative capital

09.2021 - Current

Prepared annual and multi-year government budgets, aligning allocations with the ministry’s departmental and Egyptian diplomatic missions priorities and requirements.
Conducted variance analysis to compare budgeted vs. actual expenditures.
Developed data-driven budget forecasts using historical spending patterns and economic indicators.
Ensuring compliance with the Ministry of Finance guidelines, procurement rules, and transparency standards.
Prepared comprehensive financial reports for internal management, auditors, and government oversight bodies.
Monitored compliance with government funding frameworks, grants, and program-based budgeting requirements.
Monitored departmental spending to prevent budget overruns and ensured funds were utilized according to approved plans.
Implemented expenditure controls and streamlined approval workflows to improve fiscal discipline.
Identified under-utilized allocations and re-prioritized funds to high-impact programs.
Utilized Excel to create and maintain budget templates, expenditure tracking sheets, and financial dashboards.
Drafted financial guidelines, expenditure justifications, and compliance documentation using Word.

Customer Service Representative

Amazon

Maadi

07.2021 - 09.2021

Delivered high-quality customer support across multiple channels (phone, chat, and email), ensuring fast and accurate resolution of customer inquiries.
Assisted customers with order tracking, returns, refunds, product issues, and account management following Amazon’s customer-first policies.
Maintained high performance metrics, including customer satisfaction (CSAT), first contact resolution (FCR), and average handle time (AHT).
Demonstrated strong problem-solving skills by identifying issues, investigating root causes, and providing effective solutions.
Utilized Amazon internal systems (e.g., CRM tools, knowledge bases) to manage customer accounts and document interactions accurately.
Resolved escalated cases with professionalism, empathy, and attention to detail, resulting in improved customer experience.
Adhered to company guidelines on data security, confidentiality, and compliance while handling sensitive customer information.
Collaborated with cross-functional teams to report recurring service issues and contribute to process improvements.
Adapted quickly to new policies, procedures, and system updates in Amazon’s fast-paced environment.
Recognized for consistently meeting or exceeding team targets and delivering outstanding customer service.

Real Estate Sales Agent

El Gabry company

El sheikh zayed

02.2021 - 07.2021

Assisted clients in buying, selling, and renting residential and commercial properties, providing clear guidance throughout the transaction process.
Prepared detailed market analyses (CMAs) to help clients make data-informed decisions.
Utilized CRM tools to track client interactions, manage leads, and monitor sales activities.
Created compelling property listings with professional descriptions, photos, and targeted marketing strategies.
Stayed current on local market trends, pricing strategies, and regulatory requirements.

Customers service representative

Vodafone UK

6th of october

12.2020 - 02.2021

Provided expert support to home broadband customers, resolving technical issues related to connectivity, router configuration, speed concerns, and account services.
Guided customers through troubleshooting steps for modems and Wi-Fi equipment, ensuring minimal downtime and improved service performance.
Handled service requests including broadband activation, plan upgrades, relocations, and billing queries with accuracy and efficiency.
Used Vodafone CRM and network diagnostic tools to manage customer accounts, verify line status, and document support interactions.
Collaborated with the technical support and field engineer teams to escalate complex cases and ensure timely resolution.
Delivered high levels of customer satisfaction by maintaining professionalism, empathy, and clear communication during every interaction.
Achieved strong performance metrics including first-call resolution, call handling time, and customer satisfaction scores (CSAT).
Supported customers through outages or service disruptions by providing timely updates and reassurance following Vodafone’s service procedures.
Maintained detailed knowledge of Vodafone broadband products, plans, equipment, and network capabilities to offer accurate guidance.
Ensured compliance with data protection, privacy, and company policies while handling customer information.