Osama Ahmed Mohammed Mahmoud
Technological development specialist
Egypt
Summary
Dynamic Development Specialist with a decade of expertise in help desk operations, specializing in employee onboarding and training. Proven ability to design and implement strategic initiatives that align with organizational development goals. Skilled in leveraging learning management systems to enhance training effectiveness and foster continuous growth across all levels of the organization. Committed to driving performance improvements through innovative training solutions and a comprehensive understanding of staff development needs.
Overview
17
17
years of professional experience
Work History
Technological development specialists
Dandra Secondary School
01.2015 - Current
- Developed and implemented innovative educational technologies to enhance learning experiences for students, promoting engagement and retention.
- Led the integration of learning management systems, streamlining communication and resource accessibility for both educators and students.
- Collaborated with faculty to assess and select appropriate software tools, improving instructional delivery and classroom outcomes.
- Trained staff on emerging technologies, fostering a culture of continuous learning and adaptation within the school environment.
- Spearheaded initiatives to evaluate and enhance the school's technological infrastructure, resulting in improved operational efficiency and user satisfaction.
- Assisted in the development of digital literacy programs, equipping students with essential skills for the modern workforce.
- Coordinated technology workshops for educators, facilitating knowledge sharing and collaboration to improve instructional practices.
- Supported the assessment of student performance data through technology, informing instructional strategies and enhancing academic achievement.
- Developed individualized and group programming and safety plans in support of academic achievement.
- Organized successful volunteer-led events that raised thousands of dollars for programs by engaging donors old and new alike in the cause.
- Developed and implemented innovative technological solutions that enhanced student engagement and streamlined learning processes.
- Led training sessions for staff on new educational technologies, improving overall proficiency and classroom integration.
- Collaborated with educators to assess technology needs, resulting in tailored solutions that supported diverse learning styles.
- Oversaw the integration of digital platforms, ensuring compliance with educational standards and enhancing data accessibility for educators.
System Administrator
Elrazi Medcial Center
01.2020 - 12.2024
- Led system upgrades and maintenance, enhancing network stability and improving user access to critical applications.
- Developed and implemented backup and recovery strategies, ensuring data integrity and minimizing downtime during system failures.
- Collaborated with healthcare teams to optimize server performance, improving patient data retrieval times and system reliability.
- Monitored system performance metrics, identifying inefficiencies, and implementing solutions that enhanced operational workflows.
- Based on the provided information for the role of a System Administrator with 28 years of experience at Elrazi Medical Center, here are eight resume experience statements:
- Streamlined system performance by implementing virtualization technologies, enhancing operational efficiency and reducing downtime across critical applications.
- Led the migration of legacy systems to cloud-based solutions, improving data accessibility and security for healthcare staff and patients.
IT Help Desk Technician
Elhakma Lab
01.2017 - 12.2024
- Provided technical support to end-users by diagnosing and resolving hardware and software issues, enhancing overall productivity.
- Implemented a ticketing system to track and prioritize user requests, improving response times and service delivery.
- Trained new staff on IT systems and protocols, fostering a knowledgeable workforce and increasing team efficiency.
- Collaborated with cross-functional teams to deploy software updates and system enhancements, ensuring minimal downtime for users.
- Analyzed user feedback and system performance metrics to identify areas for improvement, leading to enhanced user satisfaction.
- Developed comprehensive documentation for IT processes and troubleshooting steps, facilitating smoother operations and knowledge sharing.
- Assisted in the planning and execution of IT projects, contributing to successful implementation and adherence to timelines.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Provided technical support to end-users, resolving hardware and software issues to enhance operational efficiency and user satisfaction.
- Managed ticketing system to prioritize and track IT requests, ensuring timely resolutions and improved service delivery.
- Conducted training sessions for new employees on software applications and IT policies, fostering a knowledgeable workforce.
- Collaborated with cross-functional teams to implement system upgrades, enhancing network performance and reducing downtime.
Specializing in computer maintenance
Elmahdy Co
01.2009 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Pre-master's degree - instructional Technology
South Valley University
01.2017
Participation in the exhibition - undefined
04.2016
Bachelor of Specific Education Department - instructional Technology
south valley university
06.2013
Entrepreneurship and Small Project Management - undefined
12.2012
First meeting of the scientists - undefined
03.2012
workshops - undefined
04.2011
Skills
Computer sciences
undefinedAccomplishments
- MTA: 98-367
- MTA: 98-365
- MTA: 98-361
- MTA: 98-349
- MTA: 98-375
- MTA: 98-368
- MTA: 98-364
- MTA: 98-366
- ICDL certificate
- CCNA training
Military Service
Fulfilled
Identification Number
29208262701718
Personal Information
- Date of Birth: 26 August 1992
- Nationality: Egyptian
- Marital Status: Single
- ID Number: 29208262701718
Training
- Introduction in designing and producing educational digital images, 2011-04-02
- First meeting of the scientists in Qena, 2012-03-11
- Entrepreneurship and Small Project Management, 2012-12-12
- Participate in the exhibition of technological development specialists and win the fifth place to produce educational programs, 2016-04-26
- A+
- ITI Intensive Course
Timeline
System Administrator
Elrazi Medcial Center
01.2020 - 12.2024
IT Help Desk Technician
Elhakma Lab
01.2017 - 12.2024
Technological development specialists
Dandra Secondary School
01.2015 - Current
Specializing in computer maintenance
Elmahdy Co
01.2009 - 01.2013
Participation in the exhibition - undefined
Bachelor of Specific Education Department - instructional Technology
south valley university
Entrepreneurship and Small Project Management - undefined
First meeting of the scientists - undefined
workshops - undefined
Pre-master's degree - instructional Technology
South Valley University