Osama Al-Hosini
Zain Clothing Store Branch Manager
Mansoura City
Summary
Ability to deal with different personalities. Working under pressure and overtime. Ability to work as a team or group. Solving all kinds of problems. Respect dates and dates. Learning and understanding of modern technology. Good communication skills. Readiness to work in remote places and branches. Management skills, negotiation skills (planning - design - control and follow-up – implementation - flexibility in dealing)
Experienced with retail management, focusing on operational excellence and customer satisfaction. Utilizes strategic planning and team leadership to drive business growth. Knowledge of retail operations and staff development, ensuring consistent and effective performance.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Retail Branch Manager
Zain
06.2023 - Current
- Led a high-performing team to achieve operational excellence, improving customer service ratings and enhancing team efficiency.
- Developed and implemented strategic sales initiatives that significantly boosted branch profitability and expanded market share.
- Streamlined inventory management processes, reducing discrepancies and ensuring optimal product availability for customers.
- Enhanced staff training programs, resulting in improved employee performance and higher levels of customer satisfaction.
- Analyzed market trends and competitor activities to identify growth opportunities and inform strategic decision-making.
- Streamlined branch operations for improved efficiency, managing staff schedules, inventory control, and budgeting.
Branch Manager
Deraah
02.2020 - 04.2023
General manager
VERTU Store for clothes (women - children)
10.2017 - 11.2019
Managing Director (Sales)
Zain Store for clothes (men - women - children)
09.2015 - 10.2017
Sales and Network Marketing Officer
Davoya Egypt – Multi luxury Brands
08.2013 - 09.2015
Education
Bachelor of Business Administration - Specialization / Databases
Delta Academy for Science and Technology
Mansoura, Egypt05.2013
Skills
Team leadership
Operational excellence
Strategic sales initiatives
Market analysis
Friendly
Excellent time management skills
Word of mouth
Timeline
Retail Branch Manager
Zain
06.2023 - Current
Branch Manager
Deraah
02.2020 - 04.2023
General manager
VERTU Store for clothes (women - children)
10.2017 - 11.2019
Managing Director (Sales)
Zain Store for clothes (men - women - children)
09.2015 - 10.2017
Sales and Network Marketing Officer
Davoya Egypt – Multi luxury Brands
08.2013 - 09.2015
Bachelor of Business Administration - Specialization / Databases
Delta Academy for Science and Technology
LANGUAGES
Arabic: Native language
English: B2 Upper intermediate