Osama Elbahrawy
Accounts Manager
Elpagor,Elmenuofia
Overview
9
9
years of professional experience
Work History
Accounts Manager
Benha Cotton Agricultural Crops
Benha Qalubia Egypt
01.2016 - Current
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Generated financial and operational reports to assist management with business strategy.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Strengthened relationships with key clients, leading to increased repeat business.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Identified partnership opportunities and established favorable business connections.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
- Optimized internal communication between departments to address client inquiries efficiently and accurately.
- Managed payroll operations for team of Number employees.
- Proactively communicated updates and changes in company policies to clients, ensuring their understanding and compliance.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Reduced churn rate by proactively identifying at-risk accounts and implementing retention strategies.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Developed comprehensive financial reports for stakeholders, ensuring transparency and informed decisionmaking.
- Assisted in the development of marketing materials tailored specifically aimed at client retention efforts.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Streamlined account management processes for better organization and time management.
- Conducted thorough credit assessments on potential clients, minimizing risk exposure for the company.
- Monitored industry trends to inform account strategy adjustments for maximum effectiveness.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Built diverse and consistent sales portfolio.
- Presented professional image consistent with company's brand values.
Education
Bachelor Of Accountancy - Accounting And Business Management
Menufia University
Shebeen Elkom Menufia Egypt 05.1998
Skills
ARP ﺑﻨﻈﺎم واﻟﻜﺘﺮوﻧﻰ دﻓﺘﺮﻳﺎ
Timeline
Accounts Manager
Benha Cotton Agricultural Crops
01.2016 - Current
Bachelor Of Accountancy - Accounting And Business Management
Menufia University
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