Osama Elshall
Coralville,Iowa
Summary
Experienced Airport Customer Service bringing fifteen years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Passenger Service Manager Administrator
Almasria Universal Airlines
Hurghada , Red Sea Egypt
2015.04 - 2020.06
- Manage ground operation station budgets, including labor, supplies, and all other expenses.
- Ensured that customers received outstanding service to not only maintain but to extend relationships for future business opportunities.
- Provided high-level customer service when helping passengers resolve issues ranging.
Deputy Station Manager
Fly EGYPT
Sheraton Al Matar, Cairo Governorate
2013.01 - 2015.02
- Maintained, documented, , presented progress reports to leaders.
- Created reports, analyzed, and interpreted data, including expenses, competition information, revenues.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
Passenger Service Supervisor
Air Arabia Egypt
Alexandra Airport , Egypt
2011.09 - 2012.12
- Provided passengers with detailed [Flight ] information to enhance journey experience.
- Utilized DCS Program to verify passenger documentation ,destination entry requirements before travel.
- Documented, reported faulty or damaged emergency equipment to Station Manager.
Agent De Traffic (ramp Agent)
ServisAir
Paris , Orly Airport
2005.10 - 2010.11
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Calculated and transmitted estimated zero fuel weight (EZFW) Figures to dispatch.
- Drafted loading instructions for arrival and departures.
Education
Bachelor of Science - Tourism And Hotel Management ,Tourism Section
Faculty Of Tourism And Hotels Helwan University
Cairo2000-05
Skills
- P > Staff Management
- P > Documentation and control
- P > Operating Procedures
- P > Schedule Coordination
References
- MR,Talat Khalil Ground Operation Manager at Air Cairo Egypt.
Cell:00201005048490-Email:talat.khalil@flyaircairo.com
- MR,Ayman Habib Station Manager at Fly Egypt,Hurghada Airport.
Cell:00201026409890-Email:Aymanhabib@flyegypt.com.eg
- MR,Mahmoud Farag CEO At Aviary Air .
Cell:00201000048888-Email:theboss2710@gmail.com
Software
Microsoft Office Word,Excel,Power point
Montage And Photo Editing Program
Reservation System Program ,Amadeus -I port-DCS
Certification
Available Upon Request.
Timeline
Passenger Service Manager Administrator
Almasria Universal Airlines
2015.04 - 2020.06
Deputy Station Manager
Fly EGYPT
2013.01 - 2015.02
Passenger Service Supervisor
Air Arabia Egypt
2011.09 - 2012.12
Agent De Traffic (ramp Agent)
ServisAir
2005.10 - 2010.11
Bachelor of Science - Tourism And Hotel Management ,Tourism Section
Faculty Of Tourism And Hotels Helwan University