Microsoft Visio
Osama Mansour
Sr. Network Engineer
Nasr City
Summary
Results-driven Network Engineer with more than 4 years of expertise deploying and maintaining Wired and Wireless networks infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
Sr. Network Engineer
Saba Integration
05.2022 - Current
- Assisted with implementation and support of network monitoring systems.
- Provided network support services for devices such as switches, routers, access points, wireless controllers and firewalls.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Deployed functional networks, LAN and WLAN.
- Configured and installed various network technologies and services, routers, switches, firewalls, wireless mobility controller and SD-WAN.
- Performed troubleshooting for Aruba, HPE Cisco, FortiGate products and packet analysis.
- Collaborated with vendors to identify best options for optimizing network performance.
- Escalated emergency technical issues beyond knowledge to vendors' TAC and ERT teams to maintain optimum up-time and proper resolutions.
- Planned implementation of network enhancements and upgrades for customers.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Provided detailed network diagrams and documentation.
- Provided technical training sessions for customers on newly installed network devices and services and provided training manuals for future reference.
- Performed presales activities like site surveys and technical proposals.
- Established remote support sessions for customers to resolve reported network issues.
- Performed research and development activities to align with emerging and brand new technologies.
- Performed follow-up with customers to ensure reported issues had been resolved successfully.
Network Engineer
GoodsMart
09.2018 - 05.2022
- Installed, configured, and performed day-to-day LAN and WLAN administration, maintenance, and support.
- Planned, implemented and maintained wired and wireless network strategy and operation for the company.
- Provided detailed network diagrams, process flow charts, and procedural guidelines.
- Conducted security assessments and made recommendations for network appliances.
- Installed and maintained company firewall solution, working with security vendor to consistently apply best practices and software updates.
- Patched any out of date software and installed new versions and patches to eliminate security problems and protect data.
- Offered preventative training to harden personnel against intrusion vectors such as phishing, ransomware, and more.
- Configured hardware, devices, and software to set up workstations for employees.
- Prepared technical and cost proposals in case of any network upgrades.
- Delivered onsite technical support for 300 employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Specialist
Solar Power Tech
02.2018 - 09.2018
- Installed and configured network devices, including routers, switches, wireless AP's.
- Maintained communication networks, monitored network performance, and resolved any technical issues.
- Installed and configured computer hardware operating systems and applications.
- Diagnosed and solved hardware or software faults.
- Conducted research, gathered information from multiple sources, and presented results.
- Explained technical information in clear terms to non-technical and technical customers to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor Of Electrical And Computer Engineering - Electrical And Computer Engineering
Higher Technological Institute, HTI
10th Of Ramadan City, Egypt 09.2007 - 08.2013
Skills
- Routing (OSPF, BGP)
- LAN Switching Technologies
- IP Services and Subnetting
- Cisco Switches and Routers
- HPE Switches
- Aruba Switches
- Aruba Wireless
- Aruba SD-WAN
- NetEdit Configuration Automation Tool
- Network Management Systems (Aruba AirWave and Central)
- Network Security
- FortiGate Firewall
- IAC BOX
- C, Python Programming
- MySQL Database
- VMware vSphere
- Microsoft Visio
- Technical Support
- Infrastructure Planning and Design
- Change Management
- Network Documentation
- Wireless Site Surveys
Accomplishments
- Redesigned the Network for Sunrise Meraki and White Hills hotels to resolve the low performance issue by implementing a two tier hierarchical design and deploying Aruba VSX stack technology at the Core Layer with VSX LAGs to the data center and upstream networks to provide high availability and redundant paths. This involves configuring a total of 102 Switches including the Core switches.
- Participated with the Network Team in designing the new network for the Egyptian Exchange, preparing the migration plan to move the network from the old switches to the new switches to minimize any potential down time, and finally selecting the appreciate series of Aruba switches for the Core and Access Layers according to network capacity to ensure high performance.
Software
EVE-NG Network Emulator
Visual Code
MySQL workbench
VMware Workstation
Zapier
Asana
Slack
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Certification
Aruba Certified Switching Associate
Timeline
Sr. Network Engineer
Saba Integration
05.2022 - Current
Network Engineer
GoodsMart
09.2018 - 05.2022
IT Specialist
Solar Power Tech
02.2018 - 09.2018
Bachelor Of Electrical And Computer Engineering - Electrical And Computer Engineering
Higher Technological Institute, HTI
09.2007 - 08.2013
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