Osama Mohamed Ahmed Ali Dabsha
Alexandria,ALX
Summary
Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deputy Manager
Wood and Plexi for Office Furniture
Alexandria , Alexandria
01.2015 - Current
- The ability to inspire the team and boost their morale through encouragement and recognition
- The ability to make effective and prompt decisions in various situations
- Skills for addressing and resolving conflicts in a way that promotes collaboration
- The ability to adapt to changes and unexpected challenges
- Skills in effectively distributing tasks and fostering trust among team members
- Taking responsibility for results and the overall performance of the team
- The ability to think comprehensively and analyze information for future planning
- Understanding the needs and feelings of others and supporting them
Sales Department
Wood and Plexi for Office Furniture
Alexandria , Alexandria
11.2010 - 03.2014
- Managed and coordinated showroom displays to attract customers and facilitate selection.
- Collaborated with the sales team to achieve monthly and annual sales targets.
- Developed strong relationships with customers and provided consultations to help them choose the best furniture options.
- Followed up with potential customers and provided customized offers based on their needs.
- Assisted customers in designing office furniture solutions tailored to their requirements.
- The ability to speak clearly and listen attentively to understand the customer’s needs.
- Using positive language to build a good rapport with the customer.
- Understanding customers’ feelings and showing empathy, especially when dealing with issues or complaints.
- The ability to handle difficult situations or complaints and provide quick and effective solutions.
- Dealing with stressed or upset customers patiently and calmly.
- Serving customers efficiently and promptly while giving each customer the right amount of attention based on their needs.
- Full knowledge of the products or services offered to answer customer questions accurately and provide sound advice.
- The ability to handle high-pressure work during peak hours or manage frequent issues.
- Ensuring to check in with customers after providing the service to guarantee satisfaction and see if they need any further assistance.
Education
Bachelor of Science - Law
Faculty Of Law
Alexandria05-2008
Skills
- Process and procedure development
- Task Delegation
- Performance Improvements
- Quick decision-making abilities
- Purchasing and planning
- Sales strategics
- Strong delegating abilities
- Expertise in sales
- Staff Training and Development
- Product and service knowledge
- Retail Operations
- Employee performance evaluation
Affiliations
- Attending training sessions in marketing or sales management
- articipating in workshops focused on communication skills or project management
- Interest in decor and furniture design
- Reading or writing about modern sales strategies or market trends in hotels and furniture
Languages
Arabic
First Language
English
Intermediate (B1)
B1
Accomplishments
- Ideal Employee Award for Achieving the Highest Sales Rates every year
Certification
- Basic Business Skills Acquisition (BBSA) Sponsored by The Future Generation Foundation (FGF)
- Enhanced Presentation and Project Development skills
- Office management (Berlitz-Alex)
Timeline
Deputy Manager
Wood and Plexi for Office Furniture
01.2015 - Current
Sales Department
Wood and Plexi for Office Furniture
11.2010 - 03.2014
- Basic Business Skills Acquisition (BBSA) Sponsored by The Future Generation Foundation (FGF)
- Enhanced Presentation and Project Development skills
- Office management (Berlitz-Alex)
Bachelor of Science - Law
Faculty Of Law
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