Osama Nasr
Abu Dhabi,UAE
Summary
Experienced Department Store Manager with strong leadership, team development, and retail operation skills. Proficient in Microsoft Office and SAP ERP. proven ability to increase sales, improve customer experience, and streamline store processes. Seeking to leverage operational and people management skills to drive store performance.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Department store manager
Lulu Retail Holdings P.L.C
Abu Dhabi , UAE
2024.02 - Current
- Boosted department productivity with effective staff scheduling.
- Streamlined checkout procedures for a faster customer service process.
- Enhanced customer experience by implementing innovative sales strategies.
- Developed relationships with suppliers for timely delivery of merchandise.
- Resolved customer complaints swiftly, maintaining high satisfaction rates.
- Created promotional displays to increase product visibility.
- Collaborated with sales associates, resulting in a cohesive work environment.
Legal translator
Remotely
, Egypt
2023.01 - 2023.10
- Translated legal documents with high acuracy, mastering specialist legal terminology for precies translations.
.
Education
LLP English Dept -
Zagazig University
EGYPT 2018.09 - 2021.06
Skills
- Retail Management
- Sales Growth & KPI Management
- Customer Experience & Complaint Resolution
- Inventory Control & Visual Merchandising
- SAP ERP - BW/4HANA
- Leadership in diverse environments
- Microsoft office suite proficiency
- Professional writing & spoken in English
- Training & Development
Timeline
Department store manager
Lulu Retail Holdings P.L.C
2024.02 - Current
Legal translator
Remotely
2023.01 - 2023.10
LLP English Dept -
Zagazig University
2018.09 - 2021.06