Hi, I’m
Osama Tawfik
Doha
Summary
Dynamic and results-oriented Food and Beverage Manager with a proven track record of elevating hotel operations and driving remarkable business growth across Egypt and the GCC! I thrive on challenges and leverage the power of teamwork to consistently achieve outstanding results that align with organizational objectives. My expertise in food and beverage management enables me to focus on operational excellence and unparalleled customer satisfaction through innovative strategic planning and seamless team coordination. Renowned for consistently raising service quality to new heights, I maintain unwavering standards in fast-paced environments and cultivate a collaborative spirit that adapts effortlessly to ever-changing demands. Together, let’s create unforgettable experiences!
Overview
20
years of professional experience
Work History
Steigenberger HotelDoha
Food and Beverage Manager
10.2023 - Current
Job overview
- Oversee all Food & Beverages operations for the property, from staffing, financial responsibilities budgeting, employee training &development, etc
- Ensure related Food & Beverage Costs are in line with budgeted figures
- Participate in the preparation of the annual departmental operating
- Budget, financial plans, monitor budget, and control expenses with a focus on Food, beverage, and labor costs
- Manage day-to-day staffing requirements, plan and assign work, and establish performance & development goals for team members
- Provide mentoring, coaching, and regular feedback to help
- Manage conflict and improve team member performance
- Educate and train all team members in compliance with federal, state &local laws &safety regulations, as well as on quality and service standards
- Ensure all food and beverage equipment are in proper operational Condition, cleaned regularly in all outlets, and facilities are ready for immediate use
- Establish and achieve quality and guest satisfaction goals
- Respond courteously and promptly to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction
- Conduct proper food & beverage inventory procedures
- Determine minimum and maximum stocks for all food, beverage, material, and equipment
- Ensure the security and proper storage of food and beverage products, inventory, and equipment and replenish supplies in a timely,
- efficient manner while minimizing waste
- Implement SOPs, opening and closing checklist and logbook
Steigenberger HotelDoha
Assistant Food and Beverage Manager
06.2022 - 10.2023
Job overview
- Oversee all F&B operations, reporting directly to the General Manager, ensuring seamless daily operations and exceptional service standards
- Supervise Outlet Managers, driving excellence in performance and operational efficiency
- Develop and implement monthly forecasts and financial reports, collaborating closely with the Director of Revenue and Director of Finance
- Propose innovative promotional strategies to boost sales and enhance customer engagement
- Ensure daily operations meet high standards through proactive monitoring and quality checks
- Manage all banquet events, delivering exceptional experiences that exceed guest expectations
- Continuously evaluate guest satisfaction, implementing improvements for service excellence
- Enhance the quality and variety of conference and banqueting offerings through strategic proposals
- Optimize sales while managing costs effectively, identifying actionable areas for improvement
- Foster assertive communication and relationships across all hotel departments and with external partners
- Ensure adequate staffing levels and conduct ongoing training to meet business demands
- Lead communication meetings and generate actionable minutes to maintain team alignment
- Address staff performance issues by company policies, ensuring a supportive work environment
- Recruit, train, and develop a high-performing F&B team, driving motivation and excellence
- Uphold compliance with hotel security, fire regulations, and all health and safety legislation
Steigenberger Hotel Doha Doha
Restaurants General Manager
10.2021 - 06.2022
Job overview
- Directed daily operations, ensuring seamless workflow and outstanding service delivery
- Recruited and trained top-tier staff, aligned with company standards and culture
- Engaged with patrons to swiftly resolve issues and enhance customer satisfaction
- Developed and implemented efficient work schedules, maximizing team productivity
- Coordinated restaurant operations, driving efficiency and excellence in service
- Championed customer satisfaction initiatives, fostering a loyal clientele
- Managed inventory meticulously, optimizing resources and minimizing waste
- Streamlined employee scheduling, balancing operational needs with workforce capacity
- Ensured compliance with health and safety regulations, maintaining a safe environment
- Supervised and nurtured team members, promoting growth and development
- Amplified the restaurant brand through strategic marketing and community engagement
Hilton DohaDoha
Banquet Manager
06.2018 - 10.2021
Job overview
- Oversaw comprehensive banquet operations, including service kitchen and stewarding, ensuring excellence in all aspects
- Collaborated with the culinary team to uphold the highest food handling and sanitation standards
- Managed key relationships and streamlined business processes between GC&E Sales, Operations, Reservations, and Revenue
- Established a prestigious reputation for Hilton Doha in both local and neighboring markets
- Communicated and enforced departmental and hotel emergency procedures to ensure safety and compliance
- Implemented HACCP protocols to enhance food safety and quality
- Achieved top-tier quality assurance scores, reflecting a commitment to excellence
- Directed major protocol events and embassy functions in Qatar, hosting high-level delegations with precision
- Managed elite outside catering services for high society events, elevating hospitality standards
Aura services and Hospitality
Outlet Manager
02.2017 - 04.2018
Job overview
- Oversee seamless Front of House and Back of House restaurant operations to deliver exceptional service and maximize customer satisfaction
- Address customer complaints efficiently and accurately to maintain high service standards
- Conduct regular product quality assessments and explore partnerships with new vendors
- Organize and manage staff shifts to ensure operational efficiency
- Evaluate staff performance and provide constructive feedback to enhance productivity
- Anticipate future inventory needs for goods, kitchen tools, and cleaning supplies
- Ensure strict compliance with sanitation and safety regulations to maintain a safe dining environment
- Uphold and enhance the restaurant’s reputation, proposing innovative improvement strategies
- Monitor and control operational costs while implementing measures to reduce waste
- Generate comprehensive reports on weekly, monthly, and annual financial performance
- Amplify brand visibility in the local community through strategic promotions and events
- Identify effective strategies to expand audience reach, including discounts and social media advertising
- Train employees on exemplary customer service practices to foster a customer-centric environment
- Design and implement policies and protocols to ensure the sustainability of restaurant operations
Hilton Doha HotelDoha
Outlet Manager
11.2015 - 01.2017
Souq Waqif Boutique Hotels
Outlet Manager
03.2014 - 08.2015
Souq Waqif Boutique Hotels
Assistant Restaurant Manager
12.2012 - 02.2014
Souq Waqif Boutique Hotels
Restaurant Supervisor
11.2011 - 11.2012
Education
Helwan UniversityCairo
Bachelor from Tourism and Hotel Management
University Overview
Excelled in a Tourism and Hotel Management degree.
Personal Information
- Date of Birth: 02/25/83
- Nationality: Egyptian
- Marital Status: Married
- Visa Status: Residence
Languages
Arabic
English
Websitesandsociallinks - Linkedin
https://www.linkedin.com/in/osama-tawfik-2756866b/
Jobtitle
Food and Beverage Manager
Director of Food and Beverage
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