Duaa Ibrahim Mohammed Alhassan
Atbara
Summary
Detail-oriented and results-driven Account Manager with experience in managing client relationships, ensuring customer satisfaction, and delivering tailored solutions. Skilled in analyzing client needs, coordinating teams, and driving business growth. Strong communicator with a focus on building long-term partnerships and achieving business objectives. Highly organized and adaptable in dynamic environments.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Account Manager/Sales
OCEAN (INVESTIN)
02.2022 - 04.2023
- Managed relationships with investors and project owners, ensuring clear communication and alignment of expectations
- Advised clients (individuals and companies) on investment opportunities, crowdfunding strategies, and financial goals
- Analyzed and tracked customer data to provide personalized insights, helping clients make informed decisions
- Oversaw the documentation and compliance of financial transactions, ensuring accuracy and regulatory adherence
- Facilitated the onboarding of new clients, providing guidance throughout the crowdfunding process
- Coordinated with internal teams to ensure smooth execution of campaigns, from launch to funding
- Delivered exceptional customer service, addressing inquiries, resolving issues, and ensuring client satisfaction
Technical Support Trainee
ASI
08.2021 - 09.2021
- Assisted in diagnosing and resolving technical issues related to software, hardware, and network systems
- Provided troubleshooting support to users, including resolving email, network, and connectivity issues
- Supported the installation and configuration of operating systems (e.g., MS Windows) and software applications
- Managed user accounts and permissions, ensuring proper access to network resources
- Responded to escalated service requests, following up on issue resolution
- Supported system maintenance tasks, including updates, patches, and system backups
- Collaborated with senior technical staff to identify recurring issues and suggest improvements
- Participated in technical documentation and knowledge base updates for common troubleshooting solutions
IT Support Trainee
National Upstream Solutions (NUS)
10.2017 - 11.2017
- Assisted in troubleshooting and resolving technical issues related to software, hardware, and network connectivity
- Supported the setup and configuration of computer systems, including installing operating systems and necessary software
- Managed user accounts and permissions, ensuring proper access control across company systems
- Responded to support tickets and provided timely updates to users regarding issue resolution
- Monitored and maintained network systems to ensure optimal performance and security
- Documented technical issues, resolutions, and system updates for future reference and team knowledge sharing
- Assisted in routine IT tasks, including software updates, system backups, and hardware maintenance
- Collaborated with senior IT staff in testing and reporting system issues and performance improvements
Education
Electronics Engineering
Sudan University for Science and Technology
12.2020
Skills
- Customer Service
- Communications
- Problem Solving
- Client Relationship Management
- Data Management
- Teamwork
- Adaptability
- Time Management
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Customer service
- Teamwork and collaboration
- Client relations
- Account management
Timeline
Account Manager/Sales
OCEAN (INVESTIN)
02.2022 - 04.2023
Technical Support Trainee
ASI
08.2021 - 09.2021
IT Support Trainee
National Upstream Solutions (NUS)
10.2017 - 11.2017
Electronics Engineering
Sudan University for Science and Technology
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