Pakinam El Halaby

Manage end-to-end ownership and build Strategic governmental & private sector relationship with 65 members countries around the world.

• ICCD focal person with Ministry of Foreign Affairs of Egypt.
• Project manager of ISO certification "Quality management system 9001" and "Sustainable development of communities 37101 " in ICCD headquarter in Pakistan and Cairo regional office.
• Program manager of "ICCD Accreditation program" to accredit sustainable chambers of commerce.
• Discuss and analysis member countries needs for services provided by organization, submitting reports to Secretary-General, and preparing action plan to implement it with internal departments.
• Develop 3 levels of sustainability business models to support internal development of Chambers of commerce.
• Develop and Manage MOUs and partnerships agreements with related international organizations.
• Plan and manage operations of bi-annually international events and statuary meetings in members countries (Total of 5 international events in different countries).

• Manage ICCD official website and social media platforms Arabic, English and French.
• Represent ICCD in international events by English & French.
• Translate and proofread all documents and reports from Arabic to French and vice versa
• Moderate ICCD monthly webinars & public figures interviews.
• Manage media coverage for several conferences and events.
  

• Translate simultaneously from Arabic to French legal and security live training courses delivered to French-speaking countries.

• Manage all the online & offline marketing campaigns.
• Develop and manage 3 successful partnerships ( AIESEC Suez, Trim academy and Klexis engineering team)
• Conducted research on emerging trends within industry and capitalized on finds to develop new services and strategies
• Drove implementation of new market expansion to propel business forward and adapt to market changes
• Investigate and address business development challenges to proactively mitigate problems.

• Use online media news and direct communications to model trends in construction in Arab countries and prepare reports
• Develop research papers, reports, reviews and summaries regarding construction of new projects
• Gather and organized information for research purposes
• Target media research by focusing on specific demographic parameters, which delivered new database for new projects in north Africa region ( French speaking).

• Cultivated productive and safe atmosphere while supervising team of 16 employees.
• Manage Sony France account technical and complaints inquiries.
• Follow up on technical cases and escalations.
• Recruit & conduct interviews for the new team members
• Deliver technical and soft skills trainings to the team members
• Report to the client to set the quality criteria according the requirements
• Start and manage the social media technical support team in Cairo.
• Prepare detailed reports on updates to project specifications, progress, identified conflicts and team activities
• Develop monthly and daily production output plans to deliver on customer services.

• Monitoring calls and Emails of Sony France account
• Deliver technical, quality feedback and training to agents.
• Follow up and evaluate individual and team action plans
• Report to client and set targets and quality criteria according to requirements.

• Handle technical inquiries (Software, Troubleshooting and connections) by phone, mails and social media.

• Prepared, rewrote and edited 2 pieces per day to improve readability and impact
• Reviewed each French piece for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.

• Translate news from Arabic to French for french speakers in Egypt
• Reviewed final French works to spot and correct errors in punctuation, grammar and translation.

• Translated documents in Arabic and French
• Reviewed French final works to spot and correct errors in punctuation, grammar and translation
• Attended internal meetings to provide accurate consecutive translations of conversations between members.