Papaioannou Konstantinos
Head Waiter- Assistant Manager
Athens,Greece
Summary
Hardworking Head Waiter with [Number] years of [Type] establishment serving experience. Expert in training employees in [Software] with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
13
13
years of professional experience
1
1
Language
Work History
Head Waiter
Santanna
athens, GR
06.2023 - 09.2023
- Trained staff members on use of POS system.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Head Waiter-manager Vip
NAMMOS
Greece-Dubai, Mykonos-Dubai
04.2019 - 03.2023
- Prepared specialty desserts for customers for special occasions.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Manager
Quartier D' Athenes
Athenes, Greece
09.2015 - 01.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Head Waiter
Georgopoulos-vosporos
Athenes, Greece
02.2011 - 01.2015
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members on use of POS system.
Education
High School Diploma -
Ενιαιο Λυκειο
Πατρα Ελλαδα 09.1999 -
Skills
Menu presentation
Food and beverage pairings
Daily specials memorization
Upselling techniques
ταξιδια γνωσης
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Timeline
Head Waiter
Santanna
06.2023 - 09.2023
Head Waiter-manager Vip
NAMMOS
04.2019 - 03.2023
Manager
Quartier D' Athenes
09.2015 - 01.2019
Head Waiter
Georgopoulos-vosporos
02.2011 - 01.2015
High School Diploma -
Ενιαιο Λυκειο
09.1999 -