Passant Elgheriany
Banker, IMA Member
New Cairo
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
5
5
Certification
2
2
Languages
Work History
Customer Relationship Officer
Egyptian Gulf Bank
11.2021 - Current
- Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
- Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
- Participated in industry conferences and networking events to establish lasting connections with potential clients and partners alike.
- Assisted in developing departmental goals aligned with the company''s overall objectives, leading to better performance metrics across the board.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Collaborated with other teams to resolve complex issues affecting multiple customers, resulting in increased satisfaction levels.
- Streamlined communication between departments for enhanced client support and faster issue resolution.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
- Conducted thorough analysis of customer data, identifying trends that informed future company initiatives aimed at improving client retention rates.
Customer Service Officer
Abu Dhabi Commercial Bank
01.2018 - 09.2021
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
Teaching Accounting Subjects
Private Centers
01.2015 - 05.2017
- Collaborated with colleagues to develop interdisciplinary lesson plans, providing a comprehensive educational experience for students.
- Designed project-based assignments that challenged students to apply their knowledge in creative ways, leading to increased mastery of course material.
Announcer
Radio Hayat
- Collaborated with producers to develop creative content, resulting in higher audience retention rates.
- Conducted engaging interviews with local community members or celebrities, showcasing interesting stories that resonated with the audience.
- Coordinated closely with program directors, providing input on music selection and maintaining consistency across shows.
- Utilized social media platforms effectively to interact with listeners, generating feedback and fostering loyalty among fans.
Education
Bachelor of Commerce - Accounting
Tanta University
05.2017
Skills
Complex Problem-Solving
MS Office
Client Retention Strategies
Patience and resilience
Team building
Team Leadership
Regulatory Compliance
Negotiation
highly organized
motivated
Current Company
Egyptian Gulf Bank
Attended Courses
- Sign language program
- Business etiquette
- The money maker by "sales experts house"
- Customer service vs. customer experience by "west gate consultant"
- Microsoft excel expert, word and internet
- Principles of Banking Certificate - Central Bank of Egypt "Training for employment CBE"
- English Course - British Academy
- English Phonetics in Conversation Workshop
- Business Analytics for Decision Making
- Effective Leadership course
- Delegate in Stock Market Simulation
Hobbies
Hose riding and Swimming
Certification
Available upon Request
Timeline
Customer Relationship Officer
Egyptian Gulf Bank
11.2021 - Current
Customer Service Officer
Abu Dhabi Commercial Bank
01.2018 - 09.2021
Teaching Accounting Subjects
Private Centers
01.2015 - 05.2017
Announcer
Radio Hayat
Bachelor of Commerce - Accounting
Tanta University