Passant Emad Ahmed

• Design and develop comprehensive training programs tailored for healthcare workers across various specialties, aligning with national healthcare standards and MOH objectives.
• Conduct training needs assessments to identify skills and knowledge gaps through surveys, interviews, and performance data; subsequently develop and deliver targeted training initiatives that address specific workforce competencies.
• Create and manage a yearly training calendar across multiple MOH training sectors, ensuring timely delivery of diverse programs and alignment with MOH goals.
• Coordinate all aspects of training events, including venue selection, logistics planning, technical setup (AV/IT), and material preparation, to ensure seamless execution and high participant satisfaction.
• lead the identification, recruitment, and onboarding of trainers and subject matter experts, selecting the most qualified professionals to meet the needs of each specialized training program.
• Provide strategic guidance and operational leadership to cross-functional teams—including administration, IT, audio-visual, and laboratory staff—ensuring the successful delivery of training events from setup to completion.
• Recommend and maintain training resources and instructional materials, ensuring efficient use of in-house training equipment, tools, and facilities.
• Overseeing the financial processes related to trainer compensation, including collecting required documentation and processing trainer disbursements through completion of financial forms and compliance tracking.
• Conduct ongoing program monitoring and evaluation, collecting feedback via post-training surveys on venue quality, equipment, content relevance, trainer performance, and overall participant experience.
• Assess instructor effectiveness and training impact by analyzing feedback and KPIs to continuously refine training content and delivery methods for maximum engagement and knowledge retention.

• Company Overview:

JoVE is the world-leading producer and provider of science video solutions, with the mission to improve scientific research and education.

• Job Purpose:

The Customer Success Specialist is responsible for ensuring JoVE’s institutional customers (universities, colleges, research institutions, and libraries) achieve their desired outcomes through the effective use of JoVE’s video resources. This role focuses on customer onboarding, training, engagement, and retention.

• Customer-facing role with a focus on outreach to faculty members to integrate JoVE resources into their curriculum, and increase usage at existing customers.
• Developing relationships with key decision-makers (heads of departments, deans of faculties, etc.) and teaching/research staff at universities and research institutes through daily outreach (phone calls, one-on-one demo meetings, emails, etc.).

Customer Onboarding and Engagement:

• Lead the onboarding process for new institutional clients, ensuring a smooth setup of access and resources.
• Conduct virtual or on-site training sessions for faculty, librarians, and researchers on how to integrate JoVE content into their workflows or curriculum.
• Delivering product awareness within new and ongoing customer universities and research institutes.
• Product presentations, delivery, and webinars organization at: (1) exhibits and conferences, (2) university seminars and workshops, and (3) client onsite visits.
• Providing customer feedback to the sales, product, and marketing teams.
• Maintaining positive, ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.

• Responsible for accreditation process of the national training institute from (accreditation council for continuous medical education ACCME).
• Creating policies and procedures for different departments in the national training institute.
• Creating work flow charts for training and financial departments.
• Responsible for accreditation of the National Training Institute from the central agency for organization and administration.
• Creating a proposed organizational chart for the institute.
• Working on job descriptions for the employees in the institute.

• Gathering data from different departments related to clinical results and more.
• Analyzing the different methods that care is delivered and managed.
• Locating problems in different departments that continue to arise with regularity and then addressing those issues.
• Review all applicable laws, policies, and compliance standards and then checking to see if they are met at the hospital.
• Develop new policies and protocols that lead to improved care.
• monitoring and evaluation of all improved programs and initiatives to determine their results, then modify as needed.