Passent Sallam
Personal Assistant To CEO
Relocating To Dublin, Ireland
Summary
Professional assistant with more than 15+ years of experience and a proven track record in executive support, relocating to Dublin, Ireland. Well-versed in managing complex schedules and arranging high-level meetings. Highly collaborative, reliable, and adaptable to changing needs. Skilled in communication and time management.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Personal Assistant to the Chief Executive Officer
Ferromisr (tkMS Representative in Egypt)
01.2019 - Current
- Acted as the primary liaison for the CEO's direct reports, addressing their inquiries and efficiently channeling them to the relevant resources.
- Managed sensitive projects with the utmost discretion, ensuring the confidentiality of all information.
- Oversaw all aspects of domestic and international travel arrangements for the CEO and his family, including flights, accommodations, ground transportation, and visa procurement.
- Drafted and prepared professional correspondence, presentations, reports, and other necessary documentation.
- Organized and coordinated meetings, conferences, and events, including venue selection, logistical planning, and catering arrangements.
- Managed travel logistics for all incoming and outgoing staff.
- Executed personal errands and tasks for the CEO with complete discretion and confidentiality; managed personal appointments and reservations.
- Coordinated executive team meetings, ensuring the timely preparation and distribution of all necessary materials to facilitate productive discussions.
- Managed incoming phone calls and emails, prioritizing and escalating urgent requests to ensure prompt action.
- Processed travel expenses and reimbursements for the executive team and senior management.
- Facilitated the training and onboarding process for new office staff.
- Maintained organized and secure filing systems, both physical and electronic.
Administrative Assistant
Ferromisr (tkMS Representative in Egypt)
11.2017 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed expense reports for staff members, ensuring accurate documentation of spending for budgeting purposes.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales Support Supervisor
CHUBB Life Insurance Company
04.2016 - 05.2017
- Leading a team of 18 coordinators across Egypt.
- Conducting interviews for hiring new potential candidates to the department.
- Responsible for delivering induction & on-the-job training to newly hired staff.
- Setting annual objectives and conducting mid-year and end-of-year performance appraisals.
- Preparing monthly salaries and commissions for sales force of Agency, telemarketing, and Bancassurance channels.
- Preparing unified Sales Performance reports to be distributed to Top Management (weekly and monthly).
- Supporting sales channels and coordinating sales force requests with various internal departments.
- Creation of internal codes of sales force and assigning them in proper hierarchy and responsible of executing promotions, demotions, and terminations on system.
- Involved in company's systems development projects.
Senior Sales Support Representative
CHUBB Life Insurance Company
04.2015 - 03.2016
- Preparing unified Sales Performance reports to be distributed to Top Management (weekly and monthly).
- Preparing monthly salaries and commissions for sales force of Agency, telemarketing, and Bancassurance channels, along with calculation of deductions in regards of social insurance and medical cards.
- Registration, promotion and demotion of sales force on the system and assigning them in the proper hierarchy.
Sales Support Representative
Ace Life Insurance Company
01.2013 - 03.2015
- Creation & Termination of Agents on the system including assignment in proper hierarchy.
- Maintaining up-to-date records on system in respect of agents’ statuses (ex: promotion, demotion, etc…).
- Preparing monthly salaries and commissions for Agency, telemarketing, and Bancassurance channels in addition to calculation of activity and production bonuses.
- Preparation of training bonuses for newly hired agents.
- Coordinating the process of the agents' registration with EFSA as per the set Guidelines & deadlines and updating registration number and expiry date on the system.
- Clearance of terminated agents and delivering back their hiring documents.
- Preparing unified Sales Performance reports to be distributed weekly to Management.
- Monitoring agent's eligibility conditions for financing (ex: laptop financing).
- Recording process of orphan policies within the set guidelines.
- Apply and maintain a high level of accuracy in data entry of applications.
- Maintaining accurate registration of collections received (renewal & new business collections) on system.
- Management of Medical Network; Reservation and follow up of medical appointments for clients within our medical network.
- Handling agents' complaints and queries.
Branch Coordinator – Alex Branch
Ace Life Insurance Company
11.2010 - 12.2012
- Apply and maintain a high level of accuracy in data entry of applications.
- Handling day-to-day cash flow and accurate registration of collection entries on system.
- Management of Medical Network; Reservation and follow up of medical appointments for clients within our medical network.
- Monitoring applications distributed to agents with adherence to the company’s Application Control Policy.
- Performing Quality Control procedures to newly acquired applications.
- Prepare weekly sales reports for Channel Services Managers, Operations Director and CEO.
- Preparing contracts for sales force making sure the required documents are obtained and holding custody of hiring documents received.
Executive Assistant to CEO
Misr Toronto for Furniture & Accessories El-Gharabawi Group
04.2009 - 10.2010
- Handling all International Trade transactions including preparation of invoices and packing lists.
- Following up with shipping companies on issuance on B/Ls and departure of export products.
- Supervision and follow up on the factory’s production of furniture.
- Handling walk-in customers' enquiries.
Education
Bachelor of Science - English Department
Faculty of Commerce, Alexandria University
Alexandria, Egypt 04.2001 - 06.2008
Skills
Travel coordination
Confidentiality management
Document preparation
Executive support
Meeting organization
Time management
Microsoft Office
Communication skills
Problem solving
Event planning
Data organization
Decision-making support
Office administration
Contacts
+201000990101, passent.sallam@gmail.com
Personal Information
- Date of Birth: 01/08/86
- Marital Status: Married
Training
- 03/01/11, Compliance and Anti Money Laundry Course, Ace Life Insurance Co. – Head Office
- 08/01/08, International Computer Driving License (ICDL), Businessmen Association – Alexandria
- 08/01/07, Customer Service Assistant – Retail Banking Department, HSBC Bank Egypt – Sultan Hussein Branch, Alexandria
- 08/01/06, Customer Service Assistant & Teller – Op. Dept. & Retail Banking Dept., BLOM Bank Egypt – Sporting Branch, Alexandria
- 07/01/05, French Language Course, Level 4&5, Centre Culturel Français d'Alexandrie
- 07/01/04, French Language Course, Level 3, Centre Culturel Français d'Alexandrie
Timeline
Personal Assistant to the Chief Executive Officer
Ferromisr (tkMS Representative in Egypt)
01.2019 - Current
Administrative Assistant
Ferromisr (tkMS Representative in Egypt)
11.2017 - 01.2019
Sales Support Supervisor
CHUBB Life Insurance Company
04.2016 - 05.2017
Senior Sales Support Representative
CHUBB Life Insurance Company
04.2015 - 03.2016
Sales Support Representative
Ace Life Insurance Company
01.2013 - 03.2015
Branch Coordinator – Alex Branch
Ace Life Insurance Company
11.2010 - 12.2012
Executive Assistant to CEO
Misr Toronto for Furniture & Accessories El-Gharabawi Group
04.2009 - 10.2010
Bachelor of Science - English Department
Faculty of Commerce, Alexandria University
04.2001 - 06.2008
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