PAULA ATIF
Data Manager
Cairo
Summary
Data Manager with 6+ years of experience supporting outbound BPO operations through data management, quality management, CRM administration, dialer administration, and campaign optimization. Experienced in managing 100+ client campaigns, 7,000+ DIDs, and hundreds of thousands of lead records while improving campaign performance through data analysis, reporting, list optimization, workflow automation, quality assurance, and operational support.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Data Manager
Easy Button Leads (EBL)
01.2025 - Current
- Manage operational data for 100+ active client campaigns, ensuring data accuracy and campaign readiness across hundreds of thousands of lead records.
- Optimize lead lists through data cleaning, segmentation, list health analysis, and campaign prioritization to improve dialing efficiency, campaign performance and data quality.
- Administer and optimize 7,000+ DIDs to improve answer rates, reduce spam reputation, and control telecommunications costs.
- Configure, launch, and maintain outbound dialing campaigns while managing dialer settings, user access, and CRM synchronization.
- Act as the primary liaison with the dialer provider, coordinating troubleshooting and resolving platform issues.
- Provide technical support for dialer, CRM, and connectivity issues while generating daily CTC, NIS, KPI, productivity, and list health reports, providing data-driven insights to Management.
- Developed and maintained Zapier-based workflows connecting lead sources with client CRM systems and email accounts to automate lead delivery and improve campaign efficiency.
- Collaborate with Operations, QA, and Client Success teams to improve campaign performance, reporting accuracy, and operational efficiency.
Quality Assurance Manager
The Dial Force
01.2023 - 01.2025
- Managed Quality Assurance operations across multiple outbound campaigns.
- Audited calls, CRM records, and lead dispositions to ensure compliance with client standards.
- Supervised QA Coaches, monitored performance, and partnered with Operations to improve campaign quality.
- Collaborated with Operations to improve lead quality, workflow efficiency, and campaign performance.
- Investigated Client complaints and performed corrective actions to resolve quality issues.
Senior Quality Assurance Specialist
AK Callers
01.2022 - 01.2023
- Audited outbound campaigns and evaluated agent performance.
- Trained QA Specialists and supported campaign launches.
- Prepared quality reports and monitored compliance with client standards.
- Kept scripts and test cases updated with current requirements.
Quality Assurance Specialist
Proper Business Solutions
01.2021 - 12.2022
- Rapidly validated leads and detected errors, enhancing service quality
- Audited campaign quality and coached newly hired agents.
- Maintained quality reports and documentation.
- Supported continuous process improvement initiatives.
Telemarketing Specialist
Proper Business Solutions
03.2020 - 01.2021
- Generated qualified real estate leads through outbound prospecting.
- Built strong relationships with property owners and consistently exceeded monthly performance targets.
- Assisted team members in improving lead qualification and conversion performance.
- Developed extensive knowledge of products and services to better assist customers.
Education
Bachelor's Degree - English Language - Translation & Literature
Faculty of Al-Alsun, Ain Shams University
01.2023
Skills
- Data Management
- Campaign Management
- Process Optimization
- Workflow Automation
- Problem Solving
- Analytical Thinking
- Quality Management
- Operational Planning
- Team Leadership
- CRM Administration
- Dialer Administration
- Lead List Optimization
- Performance Reporting
- Technical Troubleshooting
- Attention to Detail
- Decision Making
- Team Collaboration
- Communication Skills
Accomplishments
- Managed data operations for 100+ client campaigns.
- Administered 7,000+ Direct Inward Dialing (DID) numbers.
- Maintained hundreds of thousands of lead records.
- Reduced telecommunications costs through strategic DID allocation.
- Delivered daily CTC, NIS, KPI, productivity, and list health reporting.
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
Software And Tools
- Microsoft Excel
- Google Sheets
- CRM Systems
- Outbound Dialer Platforms
- Microsoft Office
- Power Bi
- ChatGPT
- Claude
- Gemini
Timeline
Data Manager
Easy Button Leads (EBL)
01.2025 - Current
Quality Assurance Manager
The Dial Force
01.2023 - 01.2025
Senior Quality Assurance Specialist
AK Callers
01.2022 - 01.2023
Quality Assurance Specialist
Proper Business Solutions
01.2021 - 12.2022
Telemarketing Specialist
Proper Business Solutions
03.2020 - 01.2021
Bachelor's Degree - English Language - Translation & Literature
Faculty of Al-Alsun, Ain Shams University