Perot Sarah
Sharm El Sheikh
Summary
Experienced guest relations professional offering several years of experience. Positive, upbeat and dependable with strong communication and team leadership abilities.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Team Leader Manager Entertainment
Concorde el Salam Hotels and Resorts
Sharm El Sheikh
06.2015 - 02.2025
- Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.
- Created performance routines and compiled proposals for prospective clients.
- Performed on stage in front of large audiences.
- Organized props, costumes, and music for shows.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Delegated work to staff, setting priorities and goals.
- Assigned and monitored daily tasks for team members.
- Resolved conflicts between team members in a timely manner.
- Recruited, trained, and supervised new staff members.
Operation Manager
McDonald's Restaurant Fast food France
Albi
09.2013 - 04.2015
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Managed accounts payable, accounts receivable and payroll.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Conducted regular performance reviews with staff members providing constructive feedback.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Oversaw food preparation, production and presentation according to quality standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Sales Assistant
Orange, France Telecom
Albi
09.2011 - 07.2013
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Answered incoming telephone calls to provide store, products and services information.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Managed cash register transactions accurately and efficiently.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Developed strong customer relationships to encourage repeat business.
Education
Brevet of Technician Superior - Management
Chamber of Commerce And Industry
Albi France 06-2013
Baccalaureate - Commerce
Chamber of Commerce And Industry
Albi France 06-2011
Skills
- Team management
- Employee training
- Performance evaluation
- Customer service
- Communication skills
- Adaptability
- Employee engagement
- Public speaking
- Work under pressure
Languages
French
First Language
English
Proficient
C2
Timeline
Team Leader Manager Entertainment
Concorde el Salam Hotels and Resorts
06.2015 - 02.2025
Operation Manager
McDonald's Restaurant Fast food France
09.2013 - 04.2015
Sales Assistant
Orange, France Telecom
09.2011 - 07.2013
Brevet of Technician Superior - Management
Chamber of Commerce And Industry
Baccalaureate - Commerce
Chamber of Commerce And Industry
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