Perryham Esmat
Branch Manager
Cairo,Giza
Summary
Dynamic Branch Manager with a proven track record at Emirates NBD, excelling in customer service and relationship building. Enhanced client satisfaction through effective sales strategies and personalized financial solutions. Skilled in team supervision and performance management, consistently achieving targets while fostering a collaborative work environment.
Overview
21
21
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Branch Manager
FAB Misr
10.2023 - 07.2025
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
Emirates NBD
09.2021 - 09.2023
Senior Priority Relationship Manager
Emirates NBD
08.2018 - 09.2021
- Maintained up-to-date knowledge of industry trends, regulations, products, and competitor offerings to stay ahead in the market.
- Strengthened customer relationships by providing personalized financial advice and solutions.
- Coordinated with product specialists to offer tailored solutions for complex client requirements.
- Streamlined internal processes to increase efficiency within the priority banking team.
Senior Priority Relationship Manager
Emirates NBD
11.2015 - 08.2018
- Actively participated in networking events to expand connections within the local business community.
- Implemented effective risk management techniques to protect both the bank''s interests as well as those of its clients.
- Contributed positively towards the development of a healthy work culture that fostered teamwork and collaboration.
- Tracked performance metrics regularly to ensure individual targets were achieved consistently throughout the year.
Premier Relationship Manager
Barclays
03.2014 - 11.2015
- Effectively communicated complex financial concepts in clear language that enabled clients to make informed decisions about their investments.
- Proactively identified opportunities to upsell additional products and services, strengthening the overall value proposition for clients.
- Conducted regular portfolio reviews with clients to assess progress towards their financial goals, recommending adjustments as needed.
- Collaborated with internal partners to generate cross-selling opportunities, maximizing revenue for the bank.
Premier Relationship Manager
Barclays
05.2013 - 03.2014
Customer Service Representative
Barclays
03.2012 - 03.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cash Manager
Barclays
03.2008 - 2012
- Implemented robust cash controls, reducing instances of fraud and loss while maintaining a secure environment for all transactions.
- Collaborated with cross-functional teams to support financial objectives, optimize resources, and drive sustainable growth.
- Developed and maintained business continuity plans to ensure seamless operations in the event of unforeseen disruptions.
- Managed daily cash positions, ensuring adequate liquidity for operational needs while maximizing returns on idle funds.
Teller
Barclays
12.2005 - 03.2008
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Call Center & Marketing
Yellow Pages Group
09.2004 - 11.2005
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor - Science
Cairo University
Cairo09.2004
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Coaching and mentoring
Employee development
Business development expertise
Performance reviews
Team player
Customer relationships
Staff management
Work prioritization
Business development
Decision-making
Team supervision
Operational reports
Staff supervision
Excellent work ethic
Sales management
Sales professional
Staff training
Cash handling
Certification
International Introduction to securities & Investments IISI (certificate in investment banking)
Timeline
International Introduction to securities & Investments IISI (certificate in investment banking)
08-2025
Branch Manager
FAB Misr
10.2023 - 07.2025
Branch Manager
Emirates NBD
09.2021 - 09.2023
Senior Priority Relationship Manager
Emirates NBD
08.2018 - 09.2021
Senior Priority Relationship Manager
Emirates NBD
11.2015 - 08.2018
Premier Relationship Manager
Barclays
03.2014 - 11.2015
Premier Relationship Manager
Barclays
05.2013 - 03.2014
Customer Service Representative
Barclays
03.2012 - 03.2014
Cash Manager
Barclays
03.2008 - 2012
Teller
Barclays
12.2005 - 03.2008
Call Center & Marketing
Yellow Pages Group
09.2004 - 11.2005
Bachelor - Science
Cairo University