Peter Naguib
Cairo,C
Summary
Dynamic Rooms Controller with proven expertise at Fairmont Nile City, adept at enhancing guest satisfaction through efficient room allocation and proactive communication. Skilled in front desk operations and team leadership, I excel in optimizing booking processes and implementing customer feedback to elevate service quality. Committed to operational excellence and guest relations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rooms Controller at Fairmont Gold
Fairmont Nile City
05.2024 - Current
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
- Streamlined room assignment processes for improved operational efficiency and guest experience.
- Coordinated check-in and pre-registration procedures for arriving groups.
- Implemented customer feedback insights to continually improve services and amenities offered in rooms.
- Assign room according to guest request and preferences whenever possible
- Pre-register designated guests and prepare key packets
- Organize and coordinate check-in/pre-registration procedures for arriving groups
- Review/Track/Accommodate requests for room/checkout changes when possible; communicate status to appropriate staff
- Confirm reservations and cancellations
- Monitored booking channels to identify trends and make informed decisions for room allocation.
- Enhanced guest satisfaction by efficiently allocating rooms and managing reservation requests.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Assisted revenue management in identifying high-demand periods, adjusting pricing strategies accordingly for maximum profitability.
- Coordinated with maintenance teams on necessary repairs or improvements, keeping rooms in optimal condition for guest comfort.
Rooms Controller
JW Marriott Cairo
06.2022 - 04.2024
- Assign room according to guest request and preferences whenever possible
- Pre-register designated guests and prepare key packets
- Organize and coordinate check-in/pre-registration procedures for arriving groups
- Review/Track/Accommodate requests for room/checkout changes when possible; communicate status to appropriate staff
- Confirm reservations and cancellations
Front Desk Agent
JW Marriott Cairo
Cairo, Cairo
11.2017 - 06.2022
- Welcomed guests and assisted with check-in and check-out procedures.
- Managed reservations using hotel management software efficiently.
- Responded to guest inquiries and resolved issues promptly.
- Coordinated housekeeping and maintenance requests for guest rooms.
- Processed payments and handled cash transactions accurately.
- Provided information about local attractions and services to guests.
- Maintained front desk area, ensuring a clean and organized space.
- Assisted in training new front desk staff on procedures and software systems.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Tour Leader
Travco Group for Tourism
10.2016 - 09.2017
- Welcoming tourists groups starting from arrival at the airport, then handling their checking in at the residency hotel, escorting the group during the sightseeing, transportation, having dining in outside restaurants, getting the group back to the hotel, checking out and going back to the airport for departure
Media Services Coordinator
UNI Broadcast services
01.2016 - 10.2016
- Handling live broadcasting requests, replying to the digital services Emails, answering the calls and handling any requests related to the media services we provide
Graduate Trainee
Credit Agricole Egypt
01.2016 - 03.2016
- Receiving all the bank customers' requests from opening bank accounting, responding to any requests for bank statements, issuing debit cards and credit cards, providing personal and car loans for the customers and enrolling new facilities to the payroll system of the bank
Sales Consultant
Ace Life
05.2015 - 08.2015
- Targeting the potential customers, negotiate with them to make good insurance deals, closing the deals and achieving the target as sales consultant
Education
BACHELOR OF COMMERCE - Accounting & Economics
Ain Shams University
CairoSkills
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Multitasking skills
Hotel booking
Rooms management expertise
Front desk reservations
Upselling skills
Front desk management
Front office operations
Guest relations
Team leadership
Compliance and regulations
Decision-making
Internet
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Windows
- Room assignment
- Group check-in coordination
- Problem solving
Certification
- Principles of Banking Certificate, Egyptian Banking Institute, 10/01/15
- English Conversation Course, AUC, 12/01/14
- Digital Marketing Certificate at ESLSCA University
Militarystatus
Exempted
Personal Information
- Date of Birth: 12/17/91
- Marital Status: Single
- Title: Rooms Controller
Timeline
Rooms Controller at Fairmont Gold
Fairmont Nile City
05.2024 - Current
Rooms Controller
JW Marriott Cairo
06.2022 - 04.2024
Front Desk Agent
JW Marriott Cairo
11.2017 - 06.2022
Tour Leader
Travco Group for Tourism
10.2016 - 09.2017
Media Services Coordinator
UNI Broadcast services
01.2016 - 10.2016
Graduate Trainee
Credit Agricole Egypt
01.2016 - 03.2016
Sales Consultant
Ace Life
05.2015 - 08.2015
BACHELOR OF COMMERCE - Accounting & Economics
Ain Shams University