PHANADCHAKORN PANKAEW
Dubai,UAE
Summary
Reliable cabin crew professional with a wealth of expertise in the airline industry. Promotes a superb work ethic and a motivated, service-driven personality. Looking for an exciting role as a crew member with Emirates Airline.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Cabin Crew
Air Arabia - UAE (G9)
Sharjah, UAE
06.2023 - Current
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Regularly monitored cabin throughout flight to verify security.
- Prepared cabin and passengers for safe landing.
- Addressed questions and resolved issues and complaints.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Greeted passengers upon boarding and exiting aircraft.
- Met passengers at entrance, verified tickets and directed individuals to locations.
Customer Service Agent
Thai Smile Airways
Bangkok, Thailand
02.2021 - 04.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Acted as first point of contact for customer issues and queries.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Recorded and processed customer data accurately.
- Obtained feedback from customers to improve service experience.
- Maintained excellent client satisfaction by providing in-depth support.
- Offered prompt solutions to maintain customer satisfaction.
Customer service executive, complaints handling unit
ISUZU Technical Centre - Asia
Bangkok, Thailand
06.2016 - 01.2021
- Served as first line of contact for customers filing complaints.
- Identified root causes of complaints through effective questioning.
- Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
Accountant
Ford Motor Company
Bangkok, Thailand
05.2014 - 05.2016
- Prepared monthly bank reconciliations and compiled reports for financial reviews.
- Analysed monthly balance sheet accounts for corporate reporting.
- Generated invoices based on established accounts receivable schedules and terms.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Reviewed and processed employee expense reports and vendor invoices for payment.
Education
Bachelor of Business Administration - Management
Bangkok University
Thailand 09.2019 - 05.2021
Diploma of Education - Accounting
Bangkok University
Thailand 09.2016 - 05.2018
Skills
- First Aid
- CPR knowledge
- Active listening
- Cabin searches
- Evacuation procedures
- Emotional support
Languages
Thai
Native
English
Advanced
Arabic
Beginner
Affiliations
- Swimming
- Travelling
Accomplishments
Professional Modelling (from 2012-214)
I was chosen as Brand Face for several clothing brands in Thailand
Timeline
Cabin Crew
Air Arabia - UAE (G9)
06.2023 - Current
Customer Service Agent
Thai Smile Airways
02.2021 - 04.2023
Bachelor of Business Administration - Management
Bangkok University
09.2019 - 05.2021
Diploma of Education - Accounting
Bangkok University
09.2016 - 05.2018
Customer service executive, complaints handling unit
ISUZU Technical Centre - Asia
06.2016 - 01.2021
Accountant
Ford Motor Company
05.2014 - 05.2016
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