Multilingual:
- Native Arabic Speaker
- Very Good English Speaker
- Very Good Italian Speaker
Active Listening
Product Knowledge
PHILOPATEER YOUSSEF
Fresh Graduate
Cairo
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Support Your App
10.2022 - 06.2024
- Worked on different projects, sometimes all the project were at the same time. Projects were in different fields, such as: Marketing, Video conferencing, Crypto-Currency and Gaming Websites.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer service representative for BookingGo
Concentrix
6 2018 - 5 2020
- Handling customer inquiries for car Rentals in Italian & English
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Counselor for kids with special needs
Wellspring
04.2015 - 07.2017
- Worked as a counselor for kids with special needs in the ages from 5-9 Years
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Promoted mental health awareness within the community through participation in educational events and presentations.
Education
Bachelor's Degree - Renewable Energy - Solar Systems
New Cairo Technological University
New Cairo, Egypt 04.2001 -
Diploma - Renewable Energy
New Cairo Technological University
New Cairo, Egypt 04.2001 -
Diploma - Electrical, Electronics Engineering Technologies, Egypt
Don Bosco Technical Institute
Cairo, Egypt 04.2001 -
Skills
Courses
- I.T. Skills: including Microsoft office(Word, Excel, Powerpoint)
- AutoCad Course 2D drawing and isometric designs.
- Solar PV Training Program to design & install solar energy plants at ECOEGY Energy and Consulting.
Personal Information
Date of Birth: 11/07/98
Exempted from Military Service.
Timeline
Technical Support Representative
Support Your App
10.2022 - 06.2024
Counselor for kids with special needs
Wellspring
04.2015 - 07.2017
Bachelor's Degree - Renewable Energy - Solar Systems
New Cairo Technological University
04.2001 -
Diploma - Renewable Energy
New Cairo Technological University
04.2001 -
Diploma - Electrical, Electronics Engineering Technologies, Egypt
Don Bosco Technical Institute
04.2001 -
Customer service representative for BookingGo
Concentrix
6 2018 - 5 2020
Similar Profiles
Federico CarnovaleFederico Carnovale
Customer Support Representative at Support Your AppCustomer Support Representative at Support Your App
Muzaffar KhanMuzaffar Khan
Customer Support Agent at Support Your App (NDA)Customer Support Agent at Support Your App (NDA)
MOHD GUFRAN CHORWADWALAMOHD GUFRAN CHORWADWALA
Manual QA at LET'S TALK Mobile App (Admin app/Customer app)Manual QA at LET'S TALK Mobile App (Admin app/Customer app)