Summary
Overview
Work History
Education
Skills
Courses
Personal Information
Timeline
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PHILOPATEER YOUSSEF

PHILOPATEER YOUSSEF

Fresh Graduate
Cairo

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

Support Your App
10.2022 - 06.2024
  • Worked on different projects, sometimes all the project were at the same time. Projects were in different fields, such as: Marketing, Video conferencing, Crypto-Currency and Gaming Websites.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.


Customer service representative for BookingGo

Concentrix
6 2018 - 5 2020
  • Handling customer inquiries for car Rentals in Italian & English
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Counselor for kids with special needs

Wellspring
04.2015 - 07.2017
  • Worked as a counselor for kids with special needs in the ages from 5-9 Years
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Promoted mental health awareness within the community through participation in educational events and presentations.

Education

Bachelor's Degree - Renewable Energy - Solar Systems

New Cairo Technological University
New Cairo, Egypt
04.2001 -

Diploma - Renewable Energy

New Cairo Technological University
New Cairo, Egypt
04.2001 -

Diploma - Electrical, Electronics Engineering Technologies, Egypt

Don Bosco Technical Institute
Cairo, Egypt
04.2001 -

Skills

  • Multilingual:

  • - Native Arabic Speaker

  • - Very Good English Speaker

  • - Very Good Italian Speaker

  • Active Listening

  • Product Knowledge

  • Problem-solving abilities

  • Data Collection

  • Computer Proficiency

  • Customer Relationship Management (CRM)

  • Microsoft Office Suite

Courses

  • I.T. Skills: including Microsoft office(Word, Excel, Powerpoint)
  • AutoCad Course 2D drawing and isometric designs.
  • Solar PV Training Program to design & install solar energy plants at ECOEGY Energy and Consulting.

Personal Information

Date of Birth: 11/07/98

Exempted from Military Service.

Timeline

Technical Support Representative

Support Your App
10.2022 - 06.2024

Counselor for kids with special needs

Wellspring
04.2015 - 07.2017

Bachelor's Degree - Renewable Energy - Solar Systems

New Cairo Technological University
04.2001 -

Diploma - Renewable Energy

New Cairo Technological University
04.2001 -

Diploma - Electrical, Electronics Engineering Technologies, Egypt

Don Bosco Technical Institute
04.2001 -

Customer service representative for BookingGo

Concentrix
6 2018 - 5 2020

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