Summary
Overview
Work History
Education
Skills
References
Technology Proficiencies
Software
Timeline
Generic

Pierre Samy

Real Estate Sales Team Leader
Cairo

Summary

Dynamic and results-oriented financial services professional with over 3 years of progressive experience in retail banking, insurance, and investment advising. Proven leadership in managing branch operations, driving revenue growth, enhancing customer satisfaction, and leading high-performance teams. Adept at building long-term client relationships, training and developing staff, and ensuring compliance with financial regulations. Seeking a leadership opportunity where strategic thinking and financial expertise will drive business success.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Call Center Manager

RealtyGen
05.2024 - 07.2025
  • Oversaw daily operations of a high-volume real estate call center, managing performance and KPIs across appointment setting, lead generation, and customer engagement.
  • Led a team of 20 agents, implementing structured coaching and performance reviews that increased call conversion rates by 30%.
  • Developed and enforced scripts, workflows, and lead routing systems to improve efficiency and response times.
  • Collaborated with leadership to align call center objectives with marketing and sales strategies, contributing to record-setting revenue months.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Coordinated efforts between different teams within the organization to ensure seamless service delivery across all customer touchpoints.
  • Kept track of performance and client satisfaction through Monday.com/ CRM system/ microsoft office

Lead Manager

Skyline BPO
08.2023 - 04.2024
  • Supervised frontline staff and managed branch operations for a high-volume location.
  • Increased branch revenue by identifying and executing local marketing campaigns.
  • Acted as a lending specialist, processing personal loans, lines of credit, and small business accounts.
  • Ensured high customer satisfaction by resolving escalated concerns and delivering tailored financial solutions.
  • Managed approximately 50 chats, 20 emails daily

Inside Sales Agent

PBS
03.2022 - 07.2023
  • Exceeded quarterly revenue targets through persistent outreach efforts targeting key decision-makers within organizations.
  • Enhanced sales team performance by collaborating on strategic initiatives and sharing industry insights.
  • Nurtured potential prospects into interested customers ready to sell.
  • Kept track of a pipeline of owners to turn them into potential deals
  • I took care of the follow-up process through email and phone calls.
  • Managed approximately 300 incoming calls, 20 emails per day from customers

Education

Bachelor of Science - Oral And Dental Medicine

MIU
Cairo, Egypt
05.2001 -

High School Diploma -

Dover American International School
Cairo, Egypt
05.2001 -

Skills

  • Branch Operations & Management

  • Call Center Leadership & KPI Management

  • Customer Relationship Management (CRM)

  • Insurance & Investment Advising

  • Sales Leadership & Goal Setting

  • Staff Training & Development

  • Regulatory Compliance

  • Cross-functional Team Collaboration

  • Risk Management & Mitigation

References

References available upon request.

Technology Proficiencies

  • Microsoft Office Suite (Word, Excel, Outlook)
  • CRM Platforms

Software

Go High Level/ Mojo

Timeline

Call Center Manager

RealtyGen
05.2024 - 07.2025

Lead Manager

Skyline BPO
08.2023 - 04.2024

Inside Sales Agent

PBS
03.2022 - 07.2023

Bachelor of Science - Oral And Dental Medicine

MIU
05.2001 -

High School Diploma -

Dover American International School
05.2001 -

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Pierre SamyReal Estate Sales Team Leader