Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Internships
Timeline
Generic

Pola Badia

Head Of Business Operations & Development
Cairo

Summary

Tech-Driven Business Leader | ERP & Systems Architect | Process Optimizer | Growth Architect Business leader with hands-on experience driving operational efficiency, digital transformation, and business growth. Successfully built and implemented enterprise systems, structured sales pipelines, optimized marketing and branding, and achieved substantial cost reductions. Combines technical know-how with strategic leadership to deliver scalable, sustainable business improvements.

Overview

8
8
years of professional experience
2026
2026
years of post-secondary education
3
3
Languages

Work History

Head of Business Operations & Development

Boules Diesel Trading Co.
01.2018 - Current
  • Operations and development manager driving digital transformation and business growth.
  • Managed client relationships throughout establishment of new diesel generator division, ensuring smooth communication, project alignment, and long-term partnerships.
  • Structured sales pipeline using CRM systems to secure contracts and close deals with new clients.
  • Identified and pursued new business opportunities in the energy sector through direct client outreach and relationship building.
  • Designed and implemented cost-efficient assembly line within company service center, leveraging optimized supply chain strategies to maintain competitive pricing below market levels.
  • Managed customer service operations including CRM, KPI tracking, and customer feedback reporting to enhance satisfaction.
  • Directed minimum-cost, high-efficiency marketing campaigns and launched digital marketing initiatives.
  • Supervised stock and inventory control to ensure seamless operations.
  • Managed and developed cross-functional team of 7 direct reports (5 junior engineers, 3 marketing specialists) while overseeing $100,000 operational budget.
  • Presented strategic initiatives and business cases to senior executives and managed relationships with key stakeholders across energy sector partnerships.

Digital Systems Consultant

EGY Import & Export Tires USA
01.2023 - 01.2023
  • Consulted on digital transformation initiatives to optimize customer service and after-sales support.
  • Implemented CRM platform and automated workflows using n8n and ChatGPT for customer service and after-sales management.
  • Automated after-sales follow-up and communication processes, reducing workload and improving customer satisfaction.
  • Delivered CRM operational cost savings of approximately 32% through AI-powered CRM optimization and automation.

ERP & CRM Implementation Consultant

New Roxy Real Estate
01.2023 - 01.2023
  • Consulted on digital infrastructure development for real estate operations.
  • Implemented ERP system and CRM platform to streamline operations and customer management processes.

Event Management & Strategic Coordination

01.2019 - 01.2022
  • Managed end-to-end project delivery for high-profile events across government, corporate, and international sectors.
  • Directed cross-functional teams of 15–25 personnel, overseeing resource allocation, task delegation, and real-time operational adjustments to ensure seamless event execution.
  • Coordinated multi-stakeholder logistics encompassing vendor management, venue operations, and attendee experience optimization for events hosting 200–1,000+ participants.
  • Developed expertise across emerging business sectors including sustainability initiatives, entrepreneurship ecosystems, fintech innovation, and supply chain transformation.

Education

Master of Business Administration (MBA) - Strategic Management & Entrepreneurship

Arab Academy for Science & Technology (AAST)

Bachelor of Science - Logistics & Supply Chain Management

Arab Academy for Science & Technology (AAST)

Skills

  • Business Process Optimization
  • ERP Systems Architecture & Commercialization
  • CRM Implementation
  • Digital Transformation
  • Sustainability & ESG Implementation
  • AI Tools Integration
  • Automation (n8n, ChatGPT)
  • Marketing & Branding Strategy
  • Operations & Inventory Management
  • Project Management
  • Construction Logistics & Material Handling
  • Cost Reduction & Process Efficiency
  • Cross-Functional Team Leadership

Accomplishments

  • Developed and commercialized custom ERP system as standalone product, successfully licensing it to 7 external companies across various industries, generating $8,050 in annual recurring revenue and recovering full development costs.
  • Implemented comprehensive sustainability initiatives including supply chain optimization, eco-friendly packaging solutions (FSC-certified carton and recycled plastic materials), and energy efficiency measures, resulting in 18% reduction in electricity consumption.
  • Established new diesel generator division leading to 27% sales increase over four consecutive quarters through strategic business development and client relationship management.
  • Delivered 32% CRM operational cost reduction for EGY Import & Export Tires USA through AI-powered CRM operations and automation systems implementation (n8n, ChatGPT).
  • Integrated Deel for structured sales management, improving client onboarding and accelerating deal closing processes.
  • Established marketing and branding teams, significantly strengthening company market presence and digital visibility.
  • Created and launched official company website, supporting inbound lead generation and branding initiatives.

Internships

  • Power Diesel Parts Italy PDP Completed 14-day program in packaging and handling diesel engine spare parts, including material handling and shipment preparation.
  • Amreya Petrochemicals Management APRC Handled raw, semi-finished, and finished materials; executed daily reports on materials usage and ensured operational safety systems were functioning properly.
  • National Egyptian Drilling & Petroleum Services DASCO Assigned, scheduled, and handled equipment required for drilling operations, including Stabbing Guides, Hoses, Sand Pumps, and Shale Shakers.

Timeline

Digital Systems Consultant

EGY Import & Export Tires USA
01.2023 - 01.2023

ERP & CRM Implementation Consultant

New Roxy Real Estate
01.2023 - 01.2023

Event Management & Strategic Coordination

01.2019 - 01.2022

Head of Business Operations & Development

Boules Diesel Trading Co.
01.2018 - Current

Bachelor of Science - Logistics & Supply Chain Management

Arab Academy for Science & Technology (AAST)

Master of Business Administration (MBA) - Strategic Management & Entrepreneurship

Arab Academy for Science & Technology (AAST)
Pola BadiaHead Of Business Operations & Development