Pola Malak
Sales Manager
Villa 1 Plot 658 October Gardens - October - Giza
Summary
Dynamic Sales Manager with a proven track record at Element For Real Estate, excelling in client relationship management and sales planning. Achieved significant revenue growth through strategic initiatives and exceptional team leadership. Skilled in staff management, fostering a motivated sales team that consistently exceeded targets while enhancing customer satisfaction.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Sales Manager
Element For Real Estate
11.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Senior Team Leader
Element For Real Estate
06.2023 - 10.2024
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
Team Leader
Element For Real Estate
08.2022 - 06.2023
Team Leader
The Address Investment For Real Estate
11.2021 - 08.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Senior Property Consultant
The Address Investment For Real Estate
05.2020 - 10.2021
Senior Property Consultant
West Ridge For Real Estate
02.2019 - 04.2020
Property Consultant
Ridge Real Estate
03.2018 - 01.2019
Property Advisor
Al Oula Real Estate
09.2017 - 02.2018
- Managed a diverse portfolio of properties, maximizing returns for investors while maintaining exceptional service levels.
- Developed comprehensive marketing strategies for properties, attracting high-quality tenants and buyers quickly.
- Increased client satisfaction by providing personalized property advice and tailored recommendations.
- Assisted clients in navigating complex legal processes related to property transactions, ensuring compliance at all times.
Customer Service Representative
Orange
01.2014 - 03.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Laws -
Faculty of Law
Banha, Egypt 04.2001 -
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Sales tracking
Sales team training
KPI tracking
Timeline
Sales Manager
Element For Real Estate
11.2024 - Current
Senior Team Leader
Element For Real Estate
06.2023 - 10.2024
Team Leader
Element For Real Estate
08.2022 - 06.2023
Team Leader
The Address Investment For Real Estate
11.2021 - 08.2022
Senior Property Consultant
The Address Investment For Real Estate
05.2020 - 10.2021
Senior Property Consultant
West Ridge For Real Estate
02.2019 - 04.2020
Property Consultant
Ridge Real Estate
03.2018 - 01.2019
Property Advisor
Al Oula Real Estate
09.2017 - 02.2018
Customer Service Representative
Orange
01.2014 - 03.2017
Bachelor of Laws -
Faculty of Law
04.2001 -