Pola Wadie
Hotel General Manager
Hurghada
Summary
Dynamic Hotel General Manager with a proven track record at New Pola Hotel, enhancing guest satisfaction through innovative amenities and strategic marketing. Expert in operations management and staff supervision, achieving increased occupancy rates and elevated customer service ratings. Committed to fostering exceptional guest experiences while streamlining office processes.
Professional with extensive experience in hospitality management, prepared to lead hotel operations with focus on excellence and efficiency. Skilled in team leadership, customer service, and strategic planning, ensuring seamless operations and high guest satisfaction. Known for adaptability, strong communication, and fostering collaborative work environment. Consistently achieves results through effective problem-solving and innovative approaches.
Overview
3
3
Certifications
2
2
Languages
Work History
Hotel General Manager
New Pola Hotel
2008 - 2025
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Increased customer service ratings through personable service.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of [81]-room hotel with staff of [50] employees.
- Evaluated and promptly resolved lodging facility operational issues.
Education
Accepted - English Commerce
Sohag
Sohag 04.2001 -
Skills
Guest satisfaction
Hospitality management
Guest experiences
Guest relations
Office and staff streamlining
Operations management
Strategic planning and analysis
Hospitality
Food and beverage operations
Cash handling
Property management systems
Staff supervision
Account administration
Certification
HACCP
Timeline
Creative & Marketing
04-2010
Operation Hotel Finance & Profitability Strategies
03-2010
HACCP
02-2010
Accepted - English Commerce
Sohag
04.2001 -
Hotel General Manager
New Pola Hotel
2008 - 2025
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