Word,excel,power point
Radwa Ahmed
Cairo,AL-matria
Summary
Reliable sales person offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Tele sales
Global Eis
12.2023 - Current
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Recorded contact information of customers and potential customers in internal database.
- Qualified leads and set up customer appointments for outside sales team.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Costumer Service
Lashin Center
Cairo
06.2020 - 09.2022
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Described product and service details to customers to provide information on benefits and advantages.
Salesperson
immgration exploring
Cairo, القاهرة
07.2019 - 04.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Salesperson
vodafone Adsl
Cairo, القاهرة
02.2017 - 11.2018
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Maintained long-term relationships with clients worth over
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Set up appointments with potential and current customers to promote new products and services.
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
Salesperson
education English for courses
Cairo, القاهرة
12.2015 - 11.2016
- Referred customers to various services by evaluating needs and providing recommendations.
- Functioned as backup in areas of sales, support, and services.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Provided pricing information to customers regarding specific products.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Bachelor of Social Work - Philosophy
Helwan University
Helwan 09.2015 - 06.2019
Skills
Cross-selling products and services
Cash register operation
Stocking and replenishing
Customer care
Sales process
Prospecting
Software
Languages
Turkish
Intermediate (B1)
English
Upper intermediate (B2)
Timeline
Tele sales
Global Eis
12.2023 - Current
Costumer Service
Lashin Center
06.2020 - 09.2022
Salesperson
immgration exploring
07.2019 - 04.2020
Salesperson
vodafone Adsl
02.2017 - 11.2018
Salesperson
education English for courses
12.2015 - 11.2016
Bachelor of Social Work - Philosophy
Helwan University
09.2015 - 06.2019