Radwa Elnahass
Suez
Summary
Hardworking Credit Manager enthusiastic about improving department policies, standardizing processes and increasing customer satisfaction by providing fast, knowledgeable and friendly financial services.
Highly-qualified Credit Manager driven to minimize risk while capitalizing on opportunities to accomplish bank objectives in sales, customer growth and bottom line profitability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve Organization goals.
Overview
7
7
years of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Corporate Credit Manager
QNB Bank
03.2024 - Current
- Negotiated payment terms with clients to minimize the risk of default, ensuring timely recovery of outstanding dues.
- Optimized credit approval workflows by automating routine tasks, accelerating turnaround times for quicker customer response.
- Improved corporate credit risk assessment by implementing robust financial analysis techniques and tools.
- Reviewed and analyzed loan procedures.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Compiled data critical to analysis of annual bad debt.
- Prepared reports of findings and recommendations.
- Worked with clients to define and implement terms for approved credit requests.
- Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
- Updated client accounts with new information and verified data for informed credit approvals.
- Managed account data and verified information with clients, past creditors and other involved parties.
- Kept records of customers' charges and payments.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Undertook periodic stress testing exercises for the credit portfolio, evaluating the impact of adverse market scenarios on overall risk exposure.
Customer Engagement Manager
QNB Bank
06.2021 - 02.2024
- Introduced innovative ideas like referral programs or interactive features that added value both online and offline experiences.
- Implemented targeted outreach campaigns, leading to increased customer acquisition and long-term relationships.
- Increased repeat business through exceptional customer service delivery and relationship building techniques.
- Streamlined internal workflows by introducing automation tools for better tracking of customer interactions, reducing manual tasks for the team.
Senior Relationship Manager
QNB Bank
05.2020 - 05.2021
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
Customer Relationship Manager
QNB
12.2017 - 04.2020
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Acted as a liaison between customers and internal teams such as product development, engineering, and quality assurance departments, resulting in improved collaboration and streamlined issue resolution.
Education
High School certificate -
EL-Gehad private school
01.2000 - 01.2013
Bachelor - Accounting Department, Faculty of Commerce
Suez Canal University
08.2013 - 08.2017
Financial Analysis & Verified Credit Certificate
Euromoney
London - UK03-2024
Skills
Highly committed & enthusiastic about work
Knowledge seeker
Ability to study & work in new fields of work
Hard work
Marketing
Verbal and written communication
Negotiation
Sales management
Expectation setting
Innovation management
Problem-solving abilities
Performance Management
Operations Management
Websites
Personal Information
- Date of Birth: 07/18/95
- Gender: Female
- Nationality: Egyptian
- Marital Status: Single
Timeline
Corporate Credit Manager
QNB Bank
03.2024 - Current
Customer Engagement Manager
QNB Bank
06.2021 - 02.2024
Senior Relationship Manager
QNB Bank
05.2020 - 05.2021
Customer Relationship Manager
QNB
12.2017 - 04.2020
Bachelor - Accounting Department, Faculty of Commerce
Suez Canal University
08.2013 - 08.2017
High School certificate -
EL-Gehad private school
01.2000 - 01.2013
Financial Analysis & Verified Credit Certificate
Euromoney
Similar Profiles
Ahmed ShawkyAhmed Shawky
Credit Utilization Team Leader at QNB BankCredit Utilization Team Leader at QNB Bank
IBRAHIM EL-GAWISHIBRAHIM EL-GAWISH
CREDIT DOCUMENTATION TEAM LEADER at QNB BankCREDIT DOCUMENTATION TEAM LEADER at QNB Bank
Mohamed Ali Nassar Abd El-RehimMohamed Ali Nassar Abd El-Rehim
Head of Banking Operations at QNB BankHead of Banking Operations at QNB Bank