Radwa Helmy Mostafa
New Cairo
Summary
Motivated and skilled professional with a strong work ethic and a passion for excellence. Eager to leverage abilities to their fullest potential and seeking opportunities to develop new skills. Committed to delivering exceptional results, continuously improving performance, and making a positive impact on organizational growth. Ready to take on new challenges and contribute to the overall success of the team.
Overview
15
15
years of professional experience
Work History
HR Cash Benefits Senior Officer
Commercial International Bank (CIB)
01.2020 - Current
- Process the daily assigned staff loans applications, and ensure its full compliance with the CBE/bank's staff credit policy and procedures within the turnaround time
- Review the eligibility of staff members applying for staff loans and normal operating procedures
- Handle the communication with applicants and state the reasons of application rejection and recommend solutions to overcome it
- Ensure high level of staff satisfaction by responding positively and diligently to relevant inquiries within the set timeframe
- Handle the Credit Assessment & fulfilment department requests daily through cases received on CRiM from branch within the set Turnaround Time (TAT) to avoid delay and maintain staff satisfaction
- Maintain the accuracy of the staff loans account daily entries through a daily check proof/report
- Maintain the accuracy of the Insurance loans account monthly entries through a monthly check proof/report
- Prepare on a monthly basis reports for the CBE and the I-Score Company in order to update them with the staff loans new balances/situation
- Prepare manual memos in order to deduct the monthly instalments of the Expatriates/ unpaid staff loans
- Prepare manual memos in order to deduct the manual settlements memos for resigned staff and Stamp duty memo on quarter basis
- Prepare AXA insurance data files to be sent to AXA and proceeding with the deduction of AXA bill after receiving it from AXA's side
- Ensure the settlement of the staff loans pertaining to resigned staff
- Prepare monthly upload sheets for staff & school loans deductions and ensuring updating bank's system with all staff loans instalments, cut off dates before payroll cycle with no delays
- Support in checking I-Score for new hires for Talent Acquisition and Employees Services teams and confirming that there is no dues on CIB system to proceed with the hiring process
- Implement approved bank's policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner with minimal errors
- Implement the day-to-day operations assigned to department to ensure compliance with the established standards and procedures
- Comply with all relevant BE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB's sound legal position and mitigate any potential risks
Activation and Control Administrator
Commercial International Bank (CIB)
01.2017 - 01.2020
- Follow-up on all expired and due to expire documents of all mortgages bank wide with the Asset Protection division to advise the final facts to the concerned parties
- Update the Documentation System with all newly approved CAMs to ensure they are continuously reflected in the relevant systems and reports
- Conduct daily back up for Documentation System to ensure on-going reliability of data and documents
- Develop monthly discrepancy expired reports ensuring its accuracy, in addition to any casuals reports required and the reports sent to the Loans Committee
- Check and verify security, support and CPGs documents to ensure compliance with approved terms & conditions and its legal enforceability to protect the bank's interests and activate facilities amounts in light of the available documents
- Receive, register and review document delivered by Asset Protection and signed by customers in terms of its validity to maintain accurate control and preserve CIB's rights and interests
- Register all daily incoming transactions in the electronic log book for the purpose of monitoring the work flow
- Support the development and maintenance of effective techniques and URD's, to facilitate the activation and follow-up process
- Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
- Follow the day-to-day operations related to own jobs in the Credit & Investment Administration Department to ensure continuity of work
- Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB's sound legal position and mitigate any potential risks
Services Representative
Commercial International Bank (CIB)
01.2016 - 01.2017
- Ensure that all customers' interaction begins with the standard service greeting
- Responsible for specific customer complaints/inquires
- Be vigilant and alert on any possible frauds and risks and provide customer feedback to direct supervision
- Coordinate with retail operation card production, branches and other units to resolve any customer problems and queries
- Cross sell products based on customer potential and needs without affecting their primary work and service standards
- Provide customers with basic information on all products/services
- Handle all allocated function with strict adherence to set processes (stop payment requests, external signature verifications, legal blocking, death cases …etc.)
- Perform issuing the certificates requested by the customers
- Ensure safe and proper custody of security items (credit cards/ debit cards/ cheque books/ documents and acknowledgements) including handing over/ taking over
- Ensure accurate reconciliation and daily balancing security items are conducted as per SOP
- Deviations and exceptions reporting in branch monthly exception report in a timely manner
- Implement 'Anti-money laundering law' and 'know your customers' concepts
- Full awareness and adherence to the SOP's policies, bank code of conduct, appearance, safety instructions, internal related policies, CBE regulations, banking law, AML law secrecy law
Operation Support Coordinator
Commercial International Bank (CIB)
01.2013 - 01.2016
- Monitoring the accuracy of processing all operational transactions & implementation adhering to SOP/CBE instructions, review and minimize errors detected from daily enquires
- Minimize error rate on daily enquiries through cross checking- Error ratio retrieved by the branches operations or any other parties i.e OCM/ Audit/ Compliance
- Reduce OCM outstanding Operations findings
- Ensure maximum productivity in terms of transactions
- Ensure that all cleanup projects (ex: missing documents, fax indemnities, corrupted data..
- Etc.) are executed accurately and timely
- Minimize customer operation related complaints
- Cross selling customer banking products to existing and NTB
- Ensure that all customers get the best services
- Provide customers with basic information on all products/services
- File and carefully maintain bank data and documents in an efficient and timely manner according to bank's SOP and manuals
- Applying FATCA system
Sales and Services Representative
Commercial International Bank (CIB)
01.2012 - 01.2013
- Selling consumer banking products to existing and new branch customers
- Ensure that all customer gets the best services
- Striving towards meeting and exceeding customer expectation and requirements in each interaction
- Resolving any customer problems and queries
- Introduce and promote alternate channels to customers to reduce traffic in branches
- Cross sell, products based on customer potential and needs
- Provide customers with basic information on all products/services
- Meeting the service quality standard that has been set
- Responsible for customer complaints/inquiries & for Logging every customer complaint, inquiries and forward to the customer care unit
International Advisor
Vodafone UK
01.2010 - 01.2012
- Handling UK's customers
- Solving customers issues, collecting required data, searching for creative solutions
- Explaining bills to customers, recalculating it, applying appropriate price plans to specific handsets, writing full notes regarding the customer issue that explain itself to the following advisor
- Handling more than 80 calls per day, about billing queries and 1st line technical problems regarding customer handsets
Education
The foundation certificate - Human Resources Management
American University in Cairo
01.2023
Faculty of Commerce & Business Administration - Accounting
Helwan University (English Section)
01.2010
IGCSE Highschool -
Dar El Tarbiah
Skills
Business skills
Documentation and reporting
Corporate communications
Time management
Problem-solving
Team building
MS Office
Oracle
T24
CRM
Languages
Arabic
First Language
English
Proficient (C2)
C2
Personal Information
- Date of Birth: 12/05/88
- Nationality: Egyptian
- Marital Status: Single
Timeline
HR Cash Benefits Senior Officer
Commercial International Bank (CIB)
01.2020 - Current
Activation and Control Administrator
Commercial International Bank (CIB)
01.2017 - 01.2020
Services Representative
Commercial International Bank (CIB)
01.2016 - 01.2017
Operation Support Coordinator
Commercial International Bank (CIB)
01.2013 - 01.2016
Sales and Services Representative
Commercial International Bank (CIB)
01.2012 - 01.2013
International Advisor
Vodafone UK
01.2010 - 01.2012
The foundation certificate - Human Resources Management
American University in Cairo
Faculty of Commerce & Business Administration - Accounting
Helwan University (English Section)
IGCSE Highschool -
Dar El Tarbiah
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