Radwa Negm
Cairo,C
Summary
Highly motivated Content Creator with proven track record developing engaging content. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Content Creator
Tijarahub - Freelancer
2 2024 - Current
- Secured higher search engine rankings with a data-driven approach to keyword research and optimization efforts.
- Improved user experience on the company website with relevant, well-researched articles and blog posts.
- Created content with SEO keywords drawn from Google Analytics.
Content Reviewer and Moderator
Amazon
10.2022 - 06.2024
- Coached and mentored writers to boost skills and improve consistency in work.
- Rewrote and edited content to boost legibility.
- Selected appropriate individuals for writing assignments based upon skills, knowledge and experience.
Customer Service Representative
Amazon
09.2021 - 10.2022
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Process Improvement Specialist
Amazon
08.2021 - 10.2022
- Enhanced communication and collaboration between departments, ensuring a cohesive approach to process improvement efforts.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Customer Service Representative
Souq.com
09.2019 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Digital Marketing Specialist
Media Gates
07.2019 - 08.2019
- Enhanced user experience on the company website through strategic design updates and content improvements.
- Managed search engine marketing budgets and tracked campaign performance.
Sales Broker
La Costa
09.2018 - 01.2019
- Prepared and analyzed comp lists for similar properties within greater geographic area to inform development of pricing and contracts.
- Leveraged leads on buyers and sellers, initiating contact and following up to gauge interest and present information on real estate opportunities.
- Used various resources to identify new leads.
Telesales Agent
JRS
04.2018 - 07.2018
- Helping people who are eligible for Medicare find a Medicare plan that meets their needs and aiding them with the enrollment process.
- Employed language skills in English to communicate effectively with international facilities in US.
- Created organizational schemes to distribute leads and contact profiles to maximum positive effect.
Customer Service Agent
Jumia E-commerce
10.2017 - 01.2018
- Adhere to the call scenario & maintaining the AHT (Average Handling Time) Assist with placement of orders, refunds.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Education
Bachelor's Degree in Accounting -
01.2017 - 04.2021
Faculty: FACULTY OF COMMERCE
Skills
Leadership Experience
- Resala, 2016, Present
- Aswan Group in Ain shams university, 2017, 2021
- Bank al taam almasry, 2022, Present
Communication Skills
You delivered that big presentation to rave reviews. This is the place to showcase your skills.
Volunteer Experience
- 2016 – 2022 Member in Resala.
- 2017 – 2021 Member in Aswan Group in Ain shams university.
- 2022 – Now Member in Bank Al Taam Elmasry
- 2023 - Now Communication Ambassador at Share a Smile Founder
Timeline
Content Reviewer and Moderator - Amazon
10.2022 - 06.2024
Customer Service Representative - Amazon
09.2021 - 10.2022
Process Improvement Specialist - Amazon
08.2021 - 10.2022
Customer Service Representative - Souq.com
09.2019 - 08.2021
Digital Marketing Specialist - Media Gates
07.2019 - 08.2019
Sales Broker - La Costa
09.2018 - 01.2019
Telesales Agent - JRS
04.2018 - 07.2018
Customer Service Agent - Jumia E-commerce
10.2017 - 01.2018
Ain Shams University - Bachelor's Degree in Accounting,
01.2017 - 04.2021
Content Creator - Tijarahub - Freelancer
2 2024 - Current
Similar Profiles
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -
Collin GravesCollin Graves
CEO/Owner Construction Business at -CEO/Owner Construction Business at -