Summary
Overview
Work History
Education
Skills
Timeline
Generic

RADWA OMAR

Customer Service
Fayoum

Summary

Results-driven Customer Service Specialist and Sales Professional with 4+ years of experience in inbound and outbound communication, issue resolution, and client retention. Proven track record of consistently achieving and exceeding sales targets. Skilled in managing CRM systems (Siebel), digital service promotion, and upselling techniques. Strong expertise in customer engagement, data entry accuracy, and multitasking in fast-paced environments. Excellent communication, problem-solving, and relationship-building skills.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Freelance Graphic Designer

Freelace
01.2022 - Current
  • Designed logos, marketing materials, and social media graphics for diverse clients.
  • Collaborated with clients to identify branding requirements and deliver customized design solutions.
  • Managed multiple projects simultaneously, consistently meeting deadlines.
  • Utilized Adobe Photoshop, Illustrator, and Canva to create high-quality visual content.
  • Developed creative design for print materials, brochures, banners, and signs.

Social Media Specialist

Real Estate Company
03.2025 - 05.2025
  • Managed property listings on real estate platforms.
  • Scheduled viewings and handled client inquiries.
  • Created marketing content (posts, flyers, captions).
  • Tracked campaign performance and supported lead generation.
  • Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
  • Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.

Retail Sales Agent

Vodafone Egypt
07.2024 - 03.2025
  • Assisted customers at the branch, handling inquiries and complaints.
  • Met monthly targets in a shift-based environment.
  • Provided technical support and troubleshooting.
  • Recorded interactions using Siebel, Cisco, WinCash, and CCAT.
  • Promoted services and upsold offers to boost satisfaction.

ICDL & GRAPHIC DESIGN INSTRUCTOR

Freelance/Training Center
01.2022 - 07.2024
  • Delivered training to 20+ learners per session at learning centers and online on ICDL and graphic design (Photoshop, Illustrator).
  • Created clear training materials that improved learner understanding and skill application.
  • Provided hands-on support and regularly assessed learner progress to ensure mastery.
  • Adapted training methods for diverse learner needs and virtual environments.

Customer Service & Social Media Manger

Training Centre
01.2021 - 07.2024
  • Managed front desk operations including appointment scheduling and visitor coordination.
  • Promoted training courses via social media, boosting student enrollment and engagement.
  • Performed administrative tasks and followed up on leads to support enrollment and sales.

Education

Bachelor's - Specific Education – Educational Technology

Fayoum University
Al Fayyum, FYM
09.2017 - 06.2021

Skills

  • Customer Service & Client Communication

  • Graphic Design (Photoshop, Illustrator, Canva)

  • Marketing & Social Media Content Creation

  • Project & Time Management

  • Training Delivery & Instructional Design

  • CRM Software (Siebel, Cisco, WinCash)

  • Problem Solving

  • Teamwork & Collaboration

  • Adaptability & Flexibility

  • Attention to Detail

Timeline

Social Media Specialist

Real Estate Company
03.2025 - 05.2025

Retail Sales Agent

Vodafone Egypt
07.2024 - 03.2025

Freelance Graphic Designer

Freelace
01.2022 - Current

ICDL & GRAPHIC DESIGN INSTRUCTOR

Freelance/Training Center
01.2022 - 07.2024

Customer Service & Social Media Manger

Training Centre
01.2021 - 07.2024

Bachelor's - Specific Education – Educational Technology

Fayoum University
09.2017 - 06.2021

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