Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

Radwa Salem

Cairo,C

Summary

Adept at analyzing investment opportunities and fostering strong client relationships, I significantly enhanced portfolio performance at Yodawy through strategic diversification and effective communication. My background also includes developing impactful sales strategies at Diamond Medical Services and honing problem-solving skills, demonstrating a blend of analytical prowess and interpersonal finesse.

Overview

16
16
years of professional experience

Work History

SME’s Unit Manager and Operations

Yodawy
03.2021 - Current
  • Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
  • Evaluated potential alternative investments such as private equity funds or hedge funds as part of a broader effort to diversify client portfolios.
  • Facilitated portfolio performance review and implemented new strategies.
  • Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
  • Communicated market developments, portfolio changes and annual performance information to clients.
  • Provided strategy advice to high net worth clients.
  • Negotiated favorable terms with external service providers to reduce costs while maintaining high-quality services for clients.
  • Developed rebalancing strategies to minimize risk exposures.
  • Collaborated with cross-functional teams to develop integrated wealth management solutions for high-net-worth clients.
  • Supported financial director with special projects and additional job duties.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.

Account Manager, Sales

Diamond Medical Services
01.2018 - 02.2021
  • Developed and implemented sales strategies to increase revenue.
  • Implemented successful sales campaigns that attracted new customers and increased overall business profitability.

Customer Service Manager

Diamond Medical Services
01.2014 - 12.2016
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Customer Service Supervisor

Diamond Medical Services
04.2010 - 12.2013
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

English Teacher

Nursery School
04.2009 - 12.2009

English Teacher Assistant.

§ Administration.

§ Dealing with the children's parents and teachers.

§ Writing daily reports.

§ Organizing annual parties.

Education

Business Skills Acquisition (BBSA)

Training Course
Cairo, Egypt
09-2008

Social Services

Helwan University
Helwan, Egypt
08-2008

Skills

Analyzing investment opportunities

Client interfacing

Developing proposals

Investment strategy

Annual performance reviews

Client relationship management

Client relations

Portfolio construction

Strategy development

Relationship building

Goal setting

Effective communication

Operational reporting

Work planning

Business relationship management

Problem-solving

Interests

Travelling

Reading

Languages

English
Upper intermediate (B2)
Arabic

Timeline

SME’s Unit Manager and Operations

Yodawy
03.2021 - Current

Account Manager, Sales

Diamond Medical Services
01.2018 - 02.2021

Customer Service Manager

Diamond Medical Services
01.2014 - 12.2016

Customer Service Supervisor

Diamond Medical Services
04.2010 - 12.2013

English Teacher

Nursery School
04.2009 - 12.2009

Business Skills Acquisition (BBSA)

Training Course

Social Services

Helwan University
Radwa Salem