Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

Radwa Salem

Cairo,C

Summary

Adept at analyzing investment opportunities and fostering strong client relationships, I significantly enhanced portfolio performance at Yodawy through strategic diversification and effective communication. My background also includes developing impactful sales strategies at Diamond Medical Services and honing problem-solving skills, demonstrating a blend of analytical prowess and interpersonal finesse.

Overview

16
16
years of professional experience

Work History

SME’s Unit Manager and Operations

Yodawy
03.2021 - Current
  • Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
  • Evaluated potential alternative investments such as private equity funds or hedge funds as part of a broader effort to diversify client portfolios.
  • Facilitated portfolio performance review and implemented new strategies.
  • Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
  • Communicated market developments, portfolio changes and annual performance information to clients.
  • Provided strategy advice to high net worth clients.
  • Negotiated favorable terms with external service providers to reduce costs while maintaining high-quality services for clients.
  • Developed rebalancing strategies to minimize risk exposures.
  • Collaborated with cross-functional teams to develop integrated wealth management solutions for high-net-worth clients.
  • Supported financial director with special projects and additional job duties.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.

Account Manager, Sales

Diamond Medical Services
01.2018 - 02.2021
  • Developed and implemented sales strategies to increase revenue.
  • Implemented successful sales campaigns that attracted new customers and increased overall business profitability.

Customer Service Manager

Diamond Medical Services
01.2014 - 12.2016
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Customer Service Supervisor

Diamond Medical Services
04.2010 - 12.2013
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

English Teacher

Nursery School
04.2009 - 12.2009

English Teacher Assistant.

§ Administration.

§ Dealing with the children's parents and teachers.

§ Writing daily reports.

§ Organizing annual parties.

Education

Business Skills Acquisition (BBSA)

Training Course
Cairo, Egypt
09-2008

Social Services

Helwan University
Helwan, Egypt
08-2008

Skills

Analyzing investment opportunities

Interests

Travelling

Reading

Languages

English
Upper intermediate (B2)
Arabic

Timeline

SME’s Unit Manager and Operations

Yodawy
03.2021 - Current

Account Manager, Sales

Diamond Medical Services
01.2018 - 02.2021

Customer Service Manager

Diamond Medical Services
01.2014 - 12.2016

Customer Service Supervisor

Diamond Medical Services
04.2010 - 12.2013

English Teacher

Nursery School
04.2009 - 12.2009

Business Skills Acquisition (BBSA)

Training Course

Social Services

Helwan University
Radwa Salem