RAFAT IMAM
Edmonton
Summary
A client-focused professional with over 7 years of experience in fashion retail, hospitality, and customer service. A top-performing seller with proven certifications, I bring a strong passion for fashion, an eye for styling, and a business-minded approach to driving results. Adaptable and proactive, I excel in fast-paced environments where multitasking, prioritization, and exceptional service are essential. A fast learner with excellent communication skills in both English and Arabic, I’m eager to contribute to a team that values audacity, authenticity, and continuous growth.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Crocs
02.2023 - 11.2025
- Led sales team to achieve quarterly targets through strategic coaching and performance reviews.
- Developed training programs enhancing product knowledge and sales techniques among team members.
- Analyzed market trends to adjust sales strategies, improving customer engagement and satisfaction.
- Collaborated with marketing department to align promotional campaigns with sales objectives, driving lead generation.
- Implemented CRM systems to track customer interactions, improving follow-up efficiency and accuracy of data management.
- Fostered strong relationships with key clients, resulting in increased repeat business and referrals.
- Conducted regular performance assessments, providing constructive feedback to elevate team productivity and morale.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team's performance metrics.
Sales Associate
Old Apple FZC
01.2022 - 01.2023
- Greet and engage customers, providing a warm and welcoming shopping experience.
- Offer personalized product recommendations and assistance tailored to customer needs.
- Address inquiries and guide customers through purchasing decisions to ensure satisfaction.
- Customer Interaction
Retail Sales Associate
H&M
04.2019 - 02.2021
- Consistently meet and exceed monthly sales targets by employing effective upselling and cross-selling techniques.
- Recognized as the top-performing sales associate for three consecutive quarters.
- Develop and implement strategic sales plans and promotions to drive revenue growth.
- Drive performance to exceed individual sales and KPI goals by having a business mindset and entrepreneurial approach.
- Sales Achievement
Retail Sales Associate
Chinco Suits
03.2018 - 04.2019
- Deliver outstanding client service before, during, and after sales to create lasting impressions.
- Build and maintain strong client relationships, anticipating needs and identifying future opportunities.
- Resolve customer concerns promptly, collaborating with management to ensure satisfaction and loyalty.
- Customer Service Excellence
Education
Marine Basic Studies - undefined
Arab Academy For Science, Technology And Maritime
Alexandria, EgyptSkills
- Team building and development
- Staff management
- Store improvement skills
- KPI monitoring
- Sales strategy development
- Operations
- Personnel training
- CRM software proficiency
- Cross-selling and up-selling strategies
- Action planning
- Performance improvement
- Database management
- Sales presentations
- Complex negotiation
- Data reporting
- Revenue monitoring
LANGUAGES
Arabic Native language
English C2 Proficient
Timeline
Assistant Store Manager
Crocs
02.2023 - 11.2025
Sales Associate
Old Apple FZC
01.2022 - 01.2023
Retail Sales Associate
H&M
04.2019 - 02.2021
Retail Sales Associate
Chinco Suits
03.2018 - 04.2019
Marine Basic Studies - undefined
Arab Academy For Science, Technology And Maritime