Raghda Ahmed

Handle travel agents' groups groups received through the reservation & revenue office

• Manage SPO in coordination with sales department
• Manage hotel account at TUI system
• Oversee revenue management and distribution strategy of hotel and manage day-to-day yield operations
• Daily pick-up analysis, strategy adjustments and reporting
• Perform competitive benchmark studies and follow market trends
• Create and maintain 13-month rolling demand calendar.
• Self-motivated, with strong sense of personal responsibility
• Excellent communication skills, both verbal and written
• Skilled at working independently and collaboratively in team environment
• Paid attention to detail while completing assignments
• Resolved problems, improved operations and provided exceptional service
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Learned and adapted quickly to new technology and software applications.
• Increased Revenue by 50% from past year and Budget.
• Yielding system at high periods over than 200% on top room rate during high occupancy

• Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues
• Hired, trained and managed revenue department team members and developed engaged, high-functioning performers
• Optimized revenue streams through diligent analysis of key performance indicators and demand patterns
• Provided team leadership, mentoring junior staff members to achieve their full potential as Revenue Managers
• Managed reservations systems effectively, optimizing stay patterns to increase room occupancy rates
• Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives to be 140 %
• Created customized reporting tools for senior management, providing crucial insights into company's financial health
• Increased revenue by implementing effective pricing strategies and monitoring market trends with 50% from past year

• Self-motivated, with strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Skilled at working independently and collaboratively in team environment
• Worked flexible hours across night, weekend, and holiday shifts
• Paid attention to detail while completing assignments
• Organized and detail-oriented with strong work ethic
• Managed over 100 customer calls per day.'
• Managed over 50 customer Email per day.'

• Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings
• Developed strong relationships with travel agencies and corporate clients, ensuring repeat business
• Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to role
• Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike
• Provided customers with information about availability and pricing
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Yielding system at high periods over than 200% on top room rate during high occupancy.

• Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies
• Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
• Handled billing information over phone
• Worked closely with front desk to achieve full occupancy of property
• Maintained awareness of types of rooms available in different resort locations.
• Yielding system at high periods over than 150% on top room rate during high occupancy

• Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
• Coordinated closely with housekeeping department to ensure timely room availability for early arrivals or late check-outs when necessary.
• Collaborated with sales and marketing teams to maximize room occupancy rates during peak seasons.
• Identified opportunities for process improvements within reservations. department, implementing changes that led to increased efficiency levels.
• Contributed to development of promotional packages and special offers to attract new guests and retain existing clientele.
• Monitored daily performance metrics within reservations team to ensure targets were consistently met or exceeded expectations.
• Analyzed reservation trends and generated reports for management's review, facilitating informed decision-making regarding pricing strategies.
• Utilized advanced reservation software effectively for efficient data entry, retrieval, and updating of client information.
• Liaised with finance department on billing discrepancies or adjustments related to guest reservations, ensuring prompt resolution.
• Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies.
• Increase bookings 50% at summer period from comparing to last years.

• Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies
• Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings
• Conducted regular audits of reservation records to ensure accuracy, minimizing discrepancies and potential conflicts
• Established effective communication channels between departments for seamless coordination of guest services
• Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to role
• Handled reservations and answered questions from interested patrons for busy 486-room hotel

• Coordinated closely with housekeeping department to ensure timely room availability for early arrivals or late check-outs when necessary
• Collaborated with sales and marketing teams to maximize room occupancy rates during peak seasons
• Utilized advanced reservation software effectively for efficient data entry, retrieval, and updating of client information
• Maintained up-to-date knowledge of hotel facilities, local attractions, and events, offering personalized recommendations for guests'' needs
• Analyzed reservation trends and generated reports for management's review, facilitating informed decision-making regarding pricing strategies
• Resolved various issues and discrepancies for customers
• Handled billing information over phone
• Handled reservations and answered questions from interested patrons for busy [396]-room hotel

• Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information
• Coordinated closely with housekeeping department to ensure timely room availability for early arrivals or late check-outs when necessary
• Collaborated with sales and marketing teams to maximize room occupancy rates during peak seasons
• Utilized advanced reservation software effectively for efficient data entry, retrieval, and updating of client information
• Analyzed reservation trends and generated reports for management's review, facilitating informed decision-making regarding pricing strategies
• Addressed guest complaints or concerns promptly, resolving issues effectively while maintaining professionalism at all times
• Provided customers with information about availability and pricing
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings to increase booking with 20%

• Resolved customer complaints professionally, maintaining positive company reputation and guest satisfaction
• Enhanced employee engagement by recognizing top performers regularly through internal award programs or incentives initiatives
• Helped develop revenue management strategies, achieving consistent growth in room bookings by 50%
• Utilized advanced technology tools effectively to manage bookings accurately while reducing manual errors significantly during high-volume periods
• Improved customer satisfaction by efficiently handling reservation inquiries and providing exceptional service
• Streamlined reservation processes for increased efficiency and reduced booking errors
• Ensured accurate maintenance of guest records by performing regular audits on reservation systems.

• Provided customers with information about availability and pricing
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
• Handled billing information over phone
• Coordinated group bookings for corporate clients or special events by liaising with sales representatives or event planners effectively throughout process
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
• Managed and closed reservation calls to increase bookings by 40% with rack rate

• Actively participated in ongoing professional development opportunities to stay current on best practices within field of social work
• Managed diverse caseload of clients, prioritizing needs based on urgency and available resources
• Educated clients about their rights and responsibilities with 3 meeting per week, empowering them to make informed decisions about their lives and one time for children's per week

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Scheduled office meetings and client appointments for staff teams
• Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues
• Delivered excellent customer service improved 50 % from last year through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
• Assisted development and implementation of new administrative procedures
• Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.

• Handled phone inquiries courteously, directing calls to relevant personnel efficiently
• Supported team members during peak hours or absences, fostering cooperative work environment among staff members
• Maintained clean, organized, and welcoming reception area for all guests and members
• Provided administrative support to management, improving overall club organization and efficiency.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers with 100%