Summary
Overview
Work History
Education
Skills
Additional Information
General Tasks
Education
Personal Information
Software
Timeline
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Ragy Magdy Shohdy

Ragy Magdy Shohdy

Senior Technical Support Advisor

Summary

Pursing a full-time position in a progressive Growing company, where I can build my career, have good experience and develop my interpersonal skills, Experience and Competencies. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

20
20
years of professional experience
2
2
Languages

Work History

Senior Technical Support Advisor

Teleperformance Egypt
09.2021 - Current
  • Handling Tech
  • Support for smart phones and computers

Senior Technical Support Advisor

Teleperformance Dubai
07.2016 - 07.2021
  • Handling Tech
  • Support for smart phones and computers

Vodafone Egypt Telecommunication S.A.E. (International Services)
12.2014 - 06.2016

Stream Global Services (Convergys)
06.2012 - 12.2014

Senior Customer Service Representative

Vodafone Egypt Telecommunication S.A.E.
03.2005 - 02.2011
  • Handling Premium – Platinum Customers

Customer Service Representative

Vodafone Egypt Telecommunication S.A.E.
07.2004 - 02.2005
  • Handling Core, Medium and High Customers

Education

Bachelor of Science - Computer Science

Modern Academy
Cairo
04.2001 -

Skills

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Additional Information

Knowledge of customer service principles and practices, Knowledge of relevant computer applications, Ability to type, Knowledge of administrative procedures, Numeric, oral and written language applications, Product knowledge

General Tasks

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Education

Manor House Language School, High School, 1997, Modern Academy, Bachelor of Computer Science, 2003, College Last Year Project, About Remote Education, Very Good

Personal Information

  • Date of Birth: 02/14/1980
  • Gender: Male
  • Nationality: Egyptian
  • Marital Status: Single

Software

Macintosh

Windows

Office suite

Timeline

Senior Technical Support Advisor

Teleperformance Egypt
09.2021 - Current

Senior Technical Support Advisor

Teleperformance Dubai
07.2016 - 07.2021

Vodafone Egypt Telecommunication S.A.E. (International Services)
12.2014 - 06.2016

Stream Global Services (Convergys)
06.2012 - 12.2014

Senior Customer Service Representative

Vodafone Egypt Telecommunication S.A.E.
03.2005 - 02.2011

Customer Service Representative

Vodafone Egypt Telecommunication S.A.E.
07.2004 - 02.2005

Bachelor of Science - Computer Science

Modern Academy
04.2001 -
Ragy Magdy ShohdySenior Technical Support Advisor