Rahaf Elmesallmy
Customer Care Representitive
Cairo, Obour, Obour
Summary
Experienced Customer care representative brings 3+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Model
Freelance
Egypt
08.2019 - Current
- Produced desired imagery through successful artist and photographer collaborations
- Participated in photoshoots
- Representing brands and designers by wearing their clothing and accessories in photo shoots, commercials
- Maintained high levels of professionalism in over [Above 100] shoots.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
- Kept up with personal care to cut down on wait times for hair, makeup and styling.
- Created looks according to brand directives through photographer, stylist and makeup artist collaboration.
- Remained focused, motivated and professional throughout long shoots and events.
- Built extensive modeling portfolios showcasing adaptability and versatility for varied brands.
- Adapted quickly to changing environments for continued professionalism under pressure.
- Posed for photo shoots to showcase clothing designs and accessories.
- Promoted beauty products by posing for advertisement campaigns.
- Appeared on TV commercials to promote consumer goods.
- Participated in video shoots to promote fashion and beauty products.
Kindergarten Assistant
N\A
Egypt
05.2019 - 06.2019
- Diversified class activities with mix of instructional, play, and exploration times
- Oversaw non-classroom times such as transitional periods, lunches, and bus lines
- Helped teachers maintain classroom discipline and adjust students' behaviors with positive reinforcement techniques
- Stimulated development of social skills by moderating groups and modeling positive behaviors
- Assisted students with learning important early skills such as letter, number, and color recognition
- Supported multiple classrooms with organizational skills, preparing materials and arranging spaces for successful learning.
Photography assistant
Waleed Al-gazzar
Egypt
07.2020 - 08.2020
- Coordinated busy schedule of on-site appointments, location shoots, and personal portraiture
- Set up and broke down equipment such as tripods, backdrops, and lighting for each shoot
- Maintained busy schedule of studio and outdoor sessions by keeping supplies and equipment ready for expected demands
- Obtained necessary light with reflectors and artificial flash attachments.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Selected and set up appropriate props, backdrops, and lighting.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned, and uploaded photographs for publication.
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Managed schedule by assessing daily assignments and coordinating duties.
- Scheduled studio appointments to shoot wide variety of subjects.
- Took photos from different angles and perspectives to capture perfect images.
- Organized studio by putting away equipment and filing paperwork.
- Collected upcoming photoshoot information for records management.
- Supported photography and video shoots by helping with equipment setup.
- Collaborated with photographer and art director to assist with daily tasks.
Customer service\ Call center representative
Inshape clinic
Egypt
03.2020 - 05.2020
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
Back Office Agent
Webhelp - Didi
Egypt
11.2021 - 08.2022
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
Customer care representative
Webhelp - Gorilla sports
Egypt
08.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Management information systems
Al-sherouk Academy
09.2017 - 05.2021
Skills
Microsoft officeundefined
Certification
English course
Timeline
Customer care representative
Webhelp - Gorilla sports
08.2022 - Current
UI\UX Design (online course)
12-2021
Back Office Agent
Webhelp - Didi
11.2021 - 08.2022
Photography assistant
Waleed Al-gazzar
07.2020 - 08.2020
Customer service\ Call center representative
Inshape clinic
03.2020 - 05.2020
English course
10-2019
Model
Freelance
08.2019 - Current
Kindergarten Assistant
N\A
05.2019 - 06.2019
Management information systems
Al-sherouk Academy
09.2017 - 05.2021
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