To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful English as Second Language Teacher with commitment to delivering exceptional learning experiences. Challenged students with rigorous coursework and engaged them with exposure to cultural vignettes. Superb communications skills and dedication to students leading to positive results.
Hi, I’m
Rahaf Elsharkawi
Cairo
Summary
Overview
10
years of professional experience
Work History
Self employed Cairo
Freelance Soft Skills Trainer
01.2021 - Current
Job overview
- created full training program customized upon my clients needs and requirement with minimum budget and within the time fram required
- success rate over 95%
- developed strategic thinking, soft skills, hard skills and interpersonal training to over 100 employee in various companies
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Self employed Cairo
Freelance ESL Instructor
05.2019 - Current
Job overview
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
creative birds schoolWeifang
ESL Teacher
05.2017 - 04.2019
Job overview
- Worked with school staff to improve their English level free of charge based on the school request
- Created and directed a full play in English within 4 weeks for all students and some of the teachers
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Developed activities and integrated technology to diversify instruction.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
- Attended workshops to learn about student motivation and engaging learning activities.
- Conducted individualized tutoring sessions for students with additional learning needs.
- Set assessments to measure student progress and identify growth opportunities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
Centro Global Solution Cairo
Sales Representative
01.2016 - 12.2017
Job overview
- top performer for 5 months
- worked with senior customers (over the age of 60) with excellent communication skills and sales techniques
- selling over 30 products per day for different clients
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
DNE Resources Ottawa
Sales Representative
10.2016 - 12.2016
Job overview
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
DNE Resources Ottawa
Sales Team Leader
01.2016 - 10.2016
Job overview
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Supported stores conducting sales promotions and special events.
- Facilitated ongoing training to keep sales team successfully closing deals
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Forecasted sales to management and collaborated to build effective sales team.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
TeleperformanceCairo
Customer Service Representative
05.2015 - 08.2015
Job overview
- perfect AHT with Csat
- handled customers requests and changes according to their needs
- worked overtime to achieve better customer experince
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Vodafone UK (talk Mobile project)Cairo
Customer Service Representative
01.2015 - 08.2015
Job overview
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sea Beach Hotel Sharm Elsheikh
Assistant General Manager
01.2014 - 12.2014
Job overview
- handled different departments requirements with the general manger to facilitate communications
- arranged the general manger schedule with high accuracy
- toke meeting points and followed up with them between heads of departments
- translated contracts from Arabic to English to facilitate between vendors and management who are not Arabic speakers
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Collaborated with other departments to establish productive and timely completion of projects.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
Sea Beach HotelSharm Elsheikh
Guest Relations Officer
01.2014 - 12.2014
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Created welcoming and comfortable environment for guests.
- Remained available12 hours daily to respond to guest needs, complaints or inquiries.
Laguna Vista Beach and Garden HotelSharm Elsheikh
Guest Service Agent
06.2013 - 12.2013
Job overview
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Recommended hotel services or amenities that guest may find useful.
- Provided guest assistance and recommendations for tourist attractions.
- Maintained consistent positive customer feedback.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Processed guest check-ins and check-outs following procedures for fast turnover.
Education
Faculty of Arts Monofia Egypt
Drop Out
University Overview
- drop out to start a working career
Sayeda Zainab Mahalla Egypt
High School Diploma
05.2013
University Overview
Skills
- various dialer, reporting systems, communication systems
- Microsoft applications skills
- Exceptional Microsoft Excel skills
- Microsoft PowerPoint
- Effective prioritization skills
- Selling skills
- Excellent technical skills
- Strong oral and written communication skills
- Sales and Marketing
- Strategic planning
- Staff Management
- Project Management
- Coaching and mentoring
- Business planning
- Negotiation
- Key Performance Indicators
- Search Engine Optimization
Affiliations
Affiliations
Outsourcing Skill
Pick up call center
AK telekinetic
Seamless Media
Languages
Arabic
Native language
English
Proficient
C2
Russian
Beginner
A1
French
Beginner
A1
Timeline
Freelance Soft Skills Trainer
Self employed
01.2021 - Current
Freelance ESL Instructor
Self employed
05.2019 - Current
ESL Teacher
creative birds school
05.2017 - 04.2019
Sales Representative
DNE Resources
10.2016 - 12.2016
Sales Representative
Centro Global Solution
01.2016 - 12.2017
Sales Team Leader
DNE Resources
01.2016 - 10.2016
Customer Service Representative
Teleperformance
05.2015 - 08.2015
Customer Service Representative
Vodafone UK (talk Mobile project)
01.2015 - 08.2015
Assistant General Manager
Sea Beach Hotel
01.2014 - 12.2014
Guest Relations Officer
Sea Beach Hotel
01.2014 - 12.2014
Guest Service Agent
Laguna Vista Beach and Garden Hotel
06.2013 - 12.2013
Faculty of Arts
Drop Out
Sayeda Zainab
High School Diploma
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