Rahaf Sherif
Global Sales Development Representative
Cairo
Summary
Accomplished professional with a proven track record at Aydi Technologies and HSBC, excelling in CRM management and effective communication. Spearheaded initiatives that significantly enhanced customer satisfaction and sales growth. Expert in client relationship building and cross-functional collaboration, consistently achieving goals through innovative problem-solving and product demonstrations.
Overview
4
4
years of professional experience
Work History
Global SDR
Aydi Technologies
Maadi Cornish, Cairo Governorate
09.2023 - Current
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Organized and led product demonstrations for prospects, showcasing features that met their specific business needs.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
Outbound Sales Representative
HSBC
06.2022 - 09.2023
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Generated leads and established relationships with potential customers through outbound phone calls.
Customer Service Executive
HSBC
Smart Village, Giza
03.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Business Manager
Odelly Advertising LTD
Cairo, Cairo Governorate
06.2020 - 03.2021
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Assisted with hiring process and training of new employees.
- Led cross-functional teams to complete projects ahead of deadlines, ensuring high-quality outcomes.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
Education
Bachelor - Financial Markets And Institutions
Helwan University
Az Zamalik, Egypt 04.2001 -
Skills
Problem-Solving
Effective Communication
Active Listening
Teamwork and Collaboration
Cross-Functional Collaboration
CRM Management
Client Relationship Building
Product Demonstrations
Languages
Arabic, English
Native language
Timeline
Global SDR
Aydi Technologies
09.2023 - Current
Outbound Sales Representative
HSBC
06.2022 - 09.2023
Customer Service Executive
HSBC
03.2021 - 06.2022
Business Manager
Odelly Advertising LTD
06.2020 - 03.2021
Bachelor - Financial Markets And Institutions
Helwan University
04.2001 -
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