Rahma Khalil
Senior Operations/Content Executive
6 October
Summary
Content & Operations professional with experience in customer service, content management, and e-commerce operations. Skilled in bilingual content creation (English & Arabic), process optimization, and visual content design. Proven track record in managing large-scale categories, enhancing customer experience, and driving satisfaction rates.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Senior Operations/Content Executive
Noon
09.2024 - Current
- Led content creation for the entire Fashion category, overseeing all product listings and website visuals to ensure high-quality, engaging, and accurate representation.
- Worked directly with key partner brands to enhance content quality and consistency, ensuring alignment with brand guidelines and customer experience standards.
- Oversee operational processes to improve efficiency and streamline content management.
- Played a pivotal role in training and mentoring team members, teaching the end-to-end content creation process and supporting their development.
Operations Manager
Zyda
01.2023 - 08.2023
- Communicating with upper management to develop strategic operations goals
- Monitoring the conditions of the facility and keeping a check on the environmental performance
- Analyzing data and making recommendations to senior management regarding changes to improve efficiency and reduce costs
- Being responsible for the sales and success reports that summarize the business's sales activities and the new leads
Subject matter expert
Zyda
10.2022 - 12.2022
- Mentorship, training, and guiding
- Played a key role in the launch of Zyda’s automated Help Center, contributing to its success as a customer self-service hub.
- Led the content creation in both English and Arabic, covering FAQs, detailed guides, and support materials.
- Oversaw the look and feel of the Help Center, ensuring consistency in fonts, sizing, and layout for a professional and user-friendly experience.
- Contributed to a significant boost in customer satisfaction for resolved conversations, rising from 88.9% in January to 96.6% in March, with a Q1 average of 94%
Client specialist
Zyda
02.2022 - Current
- Develop strong and trusted relationships with clients through timely and accurate communications to maintain a strong professional relationship
- Manage a high volume of client interactions, and resolve client's issues in an accurate and timely manner to ensure excellent client satisfaction, In English and Arabic.
Project manager
Enactus Cairo University
08.2017 - 01.2019
- Setting business strategies
- Leading a team of 8 members ( enhanced my leadership skills)
- Entrepreneurship spirit
- Embracing new challenges
- Coming up with creative and new ideas
- Participated in Enactus world cup 2019 - San Jose and won the world cup
UK Account customer service
Vodafone Egypt
02.2018 - 01.2019
- Communication skills
- Making quick decisions
- Conflict Resolutions
- Flexibility
Education
Bachelor degree - Business administration -Marketing major
Cairo University
09.2017 - 06.2021
High school DIploma - undefined
Leaders Languages School
09.2010 - 06.2013
Google data analytics certificate - undefined
Google
Personal Information
Date of Birth: 10/01/99
Timeline
Senior Operations/Content Executive
Noon
09.2024 - Current
Operations Manager
Zyda
01.2023 - 08.2023
Subject matter expert
Zyda
10.2022 - 12.2022
Client specialist
Zyda
02.2022 - Current
UK Account customer service
Vodafone Egypt
02.2018 - 01.2019
Bachelor degree - Business administration -Marketing major
Cairo University
09.2017 - 06.2021
Project manager
Enactus Cairo University
08.2017 - 01.2019
High school DIploma - undefined
Leaders Languages School
09.2010 - 06.2013
Google data analytics certificate - undefined
Google
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