Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Rahma Montaser Mahdy

Rahma Montaser Mahdy

Banking
Nasr City,Cairo

Summary

Experienced in customer service with exceptional oral and written communication skills. Able to effectively engage with customers through active listening and analytical problem-solving. Understands customer needs and provides appropriate solutions. Dedicated to enhancing customer experiences through service-oriented behaviors and a deep understanding of their desires. Committed to surpassing expectations by consistently delivering customized solutions that foster long-lasting loyalty. with a demonstrated history of enhancing customer satisfaction and resolving complex inquiries. Proven ability to manage high-stress situations, maintain professionalism, and deliver effective solutions. Skilled in customer relations, decision-making, conflict resolution, and time management.

Overview

5
5
years of professional experience

Work History

Business Customer Service Specialist

HSBC Bank
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Worked closely with the billing department to ensure accurate invoicing and prompt payment processing for customers.
  • Conducted thorough research to resolve complex customer inquiries, resulting in improved satisfaction rates.

Customer Service Representative

National Bank Of Egypt
09.2022 - 08.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Invigilator

British Council
04.2022 - 04.2024
  • Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.

Telemarketer Agent

Hangup Solutions
01.2020 - 05.2021
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.

Education

Bachelor Of Mass Communication - Public Relations, Advertising, And Applied Communication

Ain Shams University
Egypt
06.2021

Skills

Complaint resolution

Personal Information

Date of birth 18Jan1999

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)

Timeline

Business Customer Service Specialist

HSBC Bank
11.2023 - Current

Customer Service Representative

National Bank Of Egypt
09.2022 - 08.2023

Invigilator

British Council
04.2022 - 04.2024

Telemarketer Agent

Hangup Solutions
01.2020 - 05.2021

Bachelor Of Mass Communication - Public Relations, Advertising, And Applied Communication

Ain Shams University
Rahma Montaser MahdyBanking