Ramadan Abd El Salam
Assistant Reservation Manager
Red Sea
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Assistant Reservation Manager
Tui Magic Life Kalawy
01.2018 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations
- Coordinating activities between incoming and outgoing groups to ensure that they are well accommodated throughout their stay
- Processing payment for all reservations using a computer reservation system, such as Fedlio or Protel
- Managing the reservations department staff, including hiring new employees as needed
- Organizing and overseeing all reservations activities including making sales calls and soliciting new business
- Ensuring the accuracy of information in company databases related to client data, reservations, payments, and other records
- Working with marketing staff to develop new products or services to meet customer needs
Receptionist
Tui Magic Life Kalawy
01.2013 - 01.2014
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
Telephone Operator
TUI Magic Life Kalawy
04.2012 - 01.2013
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Helped office staff prepare reports and presentations for internal or client-related use.
Sales Man for Wellnesses Center
Reef Oasis Sharm El Shiekh
11.2011 - 03.2012
Waiter's Assistant
Maraqia Village North Cost Alexandria
08.2006 - 11.2008
Education
ICDL
Alexandria EgyptNo Degree - German Studies
Goethe Institut
Cairo, Egypt 04.2001 -
Bachelor of Science - Tourism And Travel Management
Faculty of Tourism And Hotels
Cairo Egypt 04.2001 -
No Degree - Russian Studies
Russian Center
Alexandria, Egypt 04.2001 -
No Degree - English-as-a-Second-Language Education
AUC
Cairo, Egypt 04.2001 -
High School Diploma -
Tourism And Hotel Management 5 Years System
Kafr El Sheikh Egypt 04.2001 -
Skills
Guest Relations
undefinedTimeline
Assistant Reservation Manager
Tui Magic Life Kalawy
01.2018 - Current
Receptionist
Tui Magic Life Kalawy
01.2013 - 01.2014
Telephone Operator
TUI Magic Life Kalawy
04.2012 - 01.2013
Sales Man for Wellnesses Center
Reef Oasis Sharm El Shiekh
11.2011 - 03.2012
Waiter's Assistant
Maraqia Village North Cost Alexandria
08.2006 - 11.2008
No Degree - German Studies
Goethe Institut
04.2001 -
Bachelor of Science - Tourism And Travel Management
Faculty of Tourism And Hotels
04.2001 -
No Degree - Russian Studies
Russian Center
04.2001 -
No Degree - English-as-a-Second-Language Education
AUC
04.2001 -
High School Diploma -
Tourism And Hotel Management 5 Years System
04.2001 -
ICDL
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