Ramez Abdel Monsef
Cairo
Summary
Enthusiastic banking professional with a passion for customer service, dedicated to providing timely and effective support. Looking to enhance customer experiences and build lasting relationships as a Customer Service Officer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Alex Bank
02.2024 - Current
- Provide prompt and accurate responses to customer inquiries regarding banking products and services via phone, email, and in-person
- Maintained 100% transaction accuracy, with zero compliance violations
- Ensure accurate processing of transactions while adhering to compliance regulations
- Enhanced customer satisfaction through effective communication and problem-solving skills
- Build strong relationships with customers to understand their needs and provide personalized solutions
General Accountant
Finbi Microfinance
06.2023 - 02.2024
- Ensured 100% accuracy in financial statements published on the ERP system
- Manage accounts payable and receivable, ensuring timely invoicing and payment processing
- Improved the efficiency of the month-end closing process through the implementation of streamlined procedures
- Assist in the annual budgeting process and monitor budget adherence
- Prepare and maintain accurate financial statements and reports in accordance with accounting standards
Organizer
High Speed
Cairo
10.2018 - 05.2020
- Planned and coordinated events, managing logistics and resources
- Collaborated with stakeholders to define goals and enhance attendee experience
- Promoted events to boost participation and engagement
Volunteer
Life Makers Foundation
Cairo
06.2015 - 02.2017
- Collected donations to support individuals and families in need.
- ·Conducted assessments to assist vulnerable families, including newlyweds.
- ·Organized clothing donation events for underserved communities.
- ·Prepared and distributed pre-dawn meals during Ramadan for fasting Muslims.
Education
Faculty Of Commerce English Section - Accounting Department
Benha University
Qalyubia, Egypt06.2021
Skills
- Customer Service Excellence: Skilled in engaging with customers and providing tailored solutions
- Effective Communication: Strong verbal and written communication for clear interactions
- Problem-Solving: Proficient in identifying issues and implementing effective solutions
- Time Management: Capable of prioritizing tasks in a fast-paced environment
- Technical Proficiency: Familiar with banking software and systems
- Advanced skills in: Microsoft Word, Excel, PowerPoint, and Access
- Attention to Detail: Meticulous in processing transactions and maintaining accurate records
Certification
- Certificate Of Professional Financial Accounting (PFA)
- Center for Commercial Studies and Research, Benha University
- Accounting Intern
- Training at MIΙΑ (Accounting Office)
- Responsible for preparing sections of financial statements during the training period, gaining hands-on experience in financial reporting and analysis.
- Human Resources Management
- Self-Study
- Engaged in comprehensive self-directed training, focusing on key HR principles, practices, and strategies to enhance organizational effectiveness and employee engagement.
- ICDL (International Computer Driving License)
- Completed comprehensive self-directed training in computer skills and digital literacy, covering essential software applications and IT concepts.
Timeline
Customer Service Officer
Alex Bank
02.2024 - Current
General Accountant
Finbi Microfinance
06.2023 - 02.2024
Organizer
High Speed
10.2018 - 05.2020
Volunteer
Life Makers Foundation
06.2015 - 02.2017
- Certificate Of Professional Financial Accounting (PFA)
- Center for Commercial Studies and Research, Benha University
- Accounting Intern
- Training at MIΙΑ (Accounting Office)
- Responsible for preparing sections of financial statements during the training period, gaining hands-on experience in financial reporting and analysis.
- Human Resources Management
- Self-Study
- Engaged in comprehensive self-directed training, focusing on key HR principles, practices, and strategies to enhance organizational effectiveness and employee engagement.
- ICDL (International Computer Driving License)
- Completed comprehensive self-directed training in computer skills and digital literacy, covering essential software applications and IT concepts.
Faculty Of Commerce English Section - Accounting Department
Benha University
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