Summary
Overview
Work History
Education
Skills
Timeline
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Rami Abdelmjeed

Rami Abdelmjeed

Travel Consultant
Palm City Mokattam

Summary

"I am an ambitious and motivated professional with proven experience in sales and customer service. I am seeking a rewarding career opportunity that allows me to utilize my skills in problem-solving, customer relationship management, and effective communication to achieve organizational and personal goals."

Overview

16
16
years of professional experience

Work History

Travel Consultant

Almosafer (Seera Group)
Cairo, Cairo Governorate
01.2019 - Current
  • Travel Consultant and Reservations Specialist
  • January 2021- Present
  • Selling and booking various travel services, including hotels, flights, car rentals, and visa issuance, to ensure a comprehensive travel experience for customers.
  • Providing customized travel solutions and meeting customers' travel and entertainment needs.
  • Customer Support and Reservations Specialist
  • January 2019 - January 2021
  • In the Retail Team:
  • Providing support and assistance to customers in resolving issues they encounter upon arrival at hotels.
  • Modifying and canceling flight reservations using the Amadeus system for all airlines worldwide. (Amadeus system)
  • In the Failed Booking Team:
  • Resolving issues related to incomplete hotel reservations, including verifying reservation confirmation numbers, room details, check-in times, and hotel locations.

Customer Service Representative

National Bank Of Egypt ( NBE )
02.2018 - 11.2018
  • Answered customer inquiries regarding various account types and banking products.
  • Resolved issues related to money market accounts, loans, and credit cards.
  • Reviewed and clearly explained account charges to customers.

Travel Consultant

Royal Booking
05.2014 - 01.2018
  • Assisted customers in planning and booking complete vacation packages and individual stays.
  • Provided personalized travel recommendations and answered customer questions to ensure a smooth booking process.
  • Supported customers through multiple channels, including in-person, phone, and online platforms.
  • Managed the booking of hotel rooms and tickets to meet customer needs and preferences.

Sales Specialist

Bogo Plus
05.2012 - 03.2014
  • Present and promote the company's products to new and existing customers, with a focus on "BOGO Plus" and its offers.
  • Clearly explain the terms and conditions of the offers to customers, such as expiration dates and holiday exceptions, to ensure they fully understand the product.
  • Guide customers on how to use the product effectively, such as keeping coupons in their wallet for easy access.
  • Achieve sales goals by building strong customer relationships and meeting their needs.

Customer Services

Wasla Outsourcing
01.2012 - 04.2012
  • Customer Account Management:
    Accurately create and update customer accounts, ensuring all required data is recorded to ensure quality service.
  • Problem Resolution and Support:
    Listening to and analyzing customer complaints to determine the root cause of the problem.
    Providing the best possible solutions, clearly explaining them to customers, and following up on their implementation to ensure complete customer satisfaction.
  • Telephone Management:
    Handling a large number of incoming phone calls daily with high efficiency and effectiveness.
    Maintaining quality standards on every call to ensure a positive customer experience.

Sales Specialist

Xclusives Card
03.2010 - 01.2012
  • Sell and market the company's products to customers, focusing on discount cards and exclusive offers.
  • Manage customer portfolios and communicate regularly with them to increase sales and achieve set goals.
  • Provide excellent customer service and resolve any product-related inquiries or issues.

Education

Bachelor of Media -

Cairo University
Cairo
01.2015

Skills

  • CRM Tools: Basic knowledge of Salesforce, HubSpot Email

  • Marketing Analytics: Google Analytics, Hotjar (Entry-level)

  • Microsoft Office: Proficient in Word, Excel, PowerPoint

  • Sales Tools: Lead generation tools, digital tracking, proposal software

  • Social Media Management: Facebook, Instagram – content planning, paid ads

  • Presentation Tools: PowerPoint, Google Slides

  • Communication: Strong verbal and written communication with customers and teams

  • Negotiation: Skilled in reaching win-win sales outcomes

  • Adaptability: Ability to thrive in fast-changing and high-pressure environments

  • Teamwork: Collaborative in multi-functional teams, exhibitions, and campaigns

  • Customer Focus: Deep commitment to understanding and solving customer needs

  • Time Management: Efficient at prioritizing tasks and meeting tight deadlines

  • Problem Solving: Proactive in identifying issues and proposing solutions

  • Ownership: Takes responsibility for targets and follow-through

  • Learning Agility: Always open to training, new tools, and market trends

  • Creativity: Finds new ways to present offerings and attract audiences

Timeline

Travel Consultant

Almosafer (Seera Group)
01.2019 - Current

Customer Service Representative

National Bank Of Egypt ( NBE )
02.2018 - 11.2018

Travel Consultant

Royal Booking
05.2014 - 01.2018

Sales Specialist

Bogo Plus
05.2012 - 03.2014

Customer Services

Wasla Outsourcing
01.2012 - 04.2012

Sales Specialist

Xclusives Card
03.2010 - 01.2012

Bachelor of Media -

Cairo University

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Rami AbdelmjeedTravel Consultant