Ramy Ahmed Othman
Business Banking
Mansoura
Summary
Dynamic and results-oriented professional with extensive experience at Albaraka Bank, specializing in enhancing customer relations and optimizing financial solutions. Expert in process implementation and possesses exceptional interpersonal communication skills. Proven track record of leveraging human resources knowledge to drive client satisfaction and loyalty, significantly improving business outcomes.
Overview
15
15
years of professional experience
Work History
Business Banking Relationship Manager
Albaraka Bank
08.2024 - Current
- Leveraged industry knowledge and market trends to identify potential challenges and recommend appropriate solutions for clients'' unique needs.
- Facilitated the onboarding process for new business accounts, ensuring a smooth transition from prospect to loyal client.
- Negotiated favorable terms for loans and lines of credit, optimizing client satisfaction and loyalty.
- Developed comprehensive understanding of clients'' businesses, enabling more effective financial guidance.
Customer Service Manager
Albaraka Bank
10.2021 - 08.2024
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Customer Service Officer
Albaraka Bank
03.2015 - 10.2021
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Head Teller
Albaraka Bank
09.2009 - 03.2015
- Introduced customers to other bank team members to help meet financial needs.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated and promptly resolved issues with patron accounts.
Education
MBA - Business Administration
الاكاديمية العربية للعلوم الادارية والمصرفية
Cairo05.2024
Bachelor Of Accountancy - Accounting
Mansoura University
Mansoura07.2007
Skills
Human resources knowledge
Familiar with account coding
Process implementation
Bank security expert
Purchasing and procurement
Schedule Management
Exceptional interpersonal communication
MS Office expert
Customer Relations
Logistics policies and procedures
Microsoft Outlook, Word and Excel
Languages
English
Upper intermediate (B2)
Timeline
Business Banking Relationship Manager
Albaraka Bank
08.2024 - Current
Customer Service Manager
Albaraka Bank
10.2021 - 08.2024
Customer Service Officer
Albaraka Bank
03.2015 - 10.2021
Head Teller
Albaraka Bank
09.2009 - 03.2015
MBA - Business Administration
الاكاديمية العربية للعلوم الادارية والمصرفية
Bachelor Of Accountancy - Accounting
Mansoura University