Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramy Ahmed Othman

Ramy Ahmed Othman

Business Banking
Mansoura

Summary

Dynamic and results-oriented professional with extensive experience at Albaraka Bank, specializing in enhancing customer relations and optimizing financial solutions. Expert in process implementation and possesses exceptional interpersonal communication skills. Proven track record of leveraging human resources knowledge to drive client satisfaction and loyalty, significantly improving business outcomes.

Overview

15
15
years of professional experience

Work History

Business Banking Relationship Manager

Albaraka Bank
08.2024 - Current
  • Leveraged industry knowledge and market trends to identify potential challenges and recommend appropriate solutions for clients'' unique needs.
  • Facilitated the onboarding process for new business accounts, ensuring a smooth transition from prospect to loyal client.
  • Negotiated favorable terms for loans and lines of credit, optimizing client satisfaction and loyalty.
  • Developed comprehensive understanding of clients'' businesses, enabling more effective financial guidance.

Customer Service Manager

Albaraka Bank
10.2021 - 08.2024
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Customer Service Officer

Albaraka Bank
03.2015 - 10.2021
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Head Teller

Albaraka Bank
09.2009 - 03.2015
  • Introduced customers to other bank team members to help meet financial needs.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Investigated and promptly resolved issues with patron accounts.

Education

MBA - Business Administration

الاكاديمية العربية للعلوم الادارية والمصرفية
Cairo
05.2024

Bachelor Of Accountancy - Accounting

Mansoura University
Mansoura
07.2007

Skills

Human resources knowledge

Languages

English
Upper intermediate (B2)

Timeline

Business Banking Relationship Manager

Albaraka Bank
08.2024 - Current

Customer Service Manager

Albaraka Bank
10.2021 - 08.2024

Customer Service Officer

Albaraka Bank
03.2015 - 10.2021

Head Teller

Albaraka Bank
09.2009 - 03.2015

MBA - Business Administration

الاكاديمية العربية للعلوم الادارية والمصرفية

Bachelor Of Accountancy - Accounting

Mansoura University

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Ramy Ahmed Othman Business Banking