Ramy Bassem
Senior Service Advisor
Cairo
Summary
Dynamic Senior Service Advisor with a proven track record at Mercedes-Benz Abou Ghaly Motors, enhancing customer satisfaction and driving service sales. Skilled in complaint resolution and team leadership, I excel in building strong client relationships and streamlining service processes, consistently exceeding targets and fostering a collaborative environment.
Overview
2
2
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Service Advisor
Mercedes-Benz Abou Ghaly Motors
02.2025 - Current
- Boosted customer satisfaction scores by 30% through exceptional service.
- Achieved a 25% increase in service sales through effective upselling techniques.
- Streamlined service processes, reducing waiting time by15% on average.
- Trained and mentored junior advisors, enhancing team performance.
- Developed strong client relationships, increasing customer retention.
- Collaborated with technicians to ensure timely service delivery and quality.
- Consistently exceeding monthly sales target.
- Working with the sales department to ensure resolving any issues in vehicles prior to customers' delivery.
Serice Advisor
Kia Motors
09.2023 - 02.2025
- Resolved customer issues swiftly, boosting satisfaction ratings by 30%.
- Developed strong customer relationships, leading to repeat business growth.
- Maintained a positive work environment, fostering team collaboration.
- Diagnosing car issues.
- Documentation and reporting.
Education
Bachelor of Science - Mechatronics
Arab Academy For Science & Technology
Cairo 04.2001 -
High School Diploma -
El Rowad International School IGCSE
Cairo 04.2001 -
Skills
Strong leadership
Service department oversight
Automotive industry experience
Excellent communication
Service recommendations
Complaint resolution
Quality inspection
Attention to detail
Customer relationship management
Vehicle assessment
Certification
KIA Certified Service Advisor.
Timeline
Mercedes-Benz Certified Service Advisor
06-2026
Mercedes-Benz EQ Specialist.
01-2026
Achieved Customer Centricity Program.
10-2025
Senior Service Advisor
Mercedes-Benz Abou Ghaly Motors
02.2025 - Current
KIA Certified Service Advisor.
09-2024
Serice Advisor
Kia Motors
09.2023 - 02.2025
Bachelor of Science - Mechatronics
Arab Academy For Science & Technology
04.2001 -
High School Diploma -
El Rowad International School IGCSE
04.2001 -