Flex Cube
Ramy Boulos
SME's & Midcap Senior Relationship Manager
Cairo
Summary
Results-driven Head of Business Unit experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
27
27
years of professional experience
6034
6034
years of post-secondary education
Work History
Senior Relationship Manager Corporate
Attijariwafa Bank
01.2024 - Current
- Acquired in-depth expertise in all relevant policies related to SME & Midcap lending while enhancing adherence standards within the organization’s framework, resulting in zero compliance violations during audits over two consecutive quarters
- Established clear metrics for individual contributors within cross-functional projects which enhanced personal accountability levels—resulting in each member achieving at least two additional client engagements per month
- Analyzed market trends through comprehensive research; findings revealed three significant areas for improvement resulting in targeted initiatives that streamlined operations and enhanced customer engagement within key segments
- People Management, Performance Reviews, Work Schedules
- Directed ongoing oversight of banking operations on a day-to-day basis while ensuring adherence to internal policies; this led to an increase in compliance audit scores from 85% to 95% over six months
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Create reports to update the Bank on the team’s progress
- Ensures staff awareness and adherence to AWB code of conduct, internal policies and procedures, CBE regulations, banking law and AML
- Participated in regular training sessions to continually improve skills related to client service, product offerings, sales techniques, and industry knowledge.
- Demonstrated adaptability in responding to changes in client needs or market conditions, adjusting strategies as needed for continued success.
- Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of the role.
SME’s & Mid-Cap Relationship Manager
AttijariWafa Bank
04.2019 - 12.2022
- Streamlined proposal development process by creating templates tailored specifically toward common needs observed across different types of SMEs & Midcap served annually, improving turnaround time from two weeks down to four days or less
- Assessed the creditworthiness of more than 50 SMEs each month, crafting tailored financial strategies encompassing project finance options; achieved a noticeable increase in client satisfaction scores by approximately 30%
- Streamlined daily operational workflows for over 25 SME clients, enhancing overall service delivery speed and reliability while ensuring compliance with banking regulations across all customer interactions
- Promoted a suite of financial products, including treasury solutions and corporate advisory services, leading to an increase in cross-selling revenue by 15% over six months within the assigned client portfolio
- Tracks customer complaints/queries and turnaround times for customer satisfaction
- Very good understanding of Trade and Forex & GTB
- Cross-selling products of the bank including - treasury solutions, liabilities, Debt capital market solutions, corporate advisory, investment banking, corporate finance
- Research and analysis on industries/clients/markets
- Introduced efficiency measures that went above baseline job requirements by automating reporting tasks previously requiring ten hours weekly—now completed autonomously—and redirected time toward strategic planning sessions instead
Premier Manager
Attijariwafa Bank
04.2008 - 03.2019
- Analyzed market trends and consumer behavior to optimize product offerings; increased customer acquisition rates by developing tailored solutions based on findings from user feedback sessions conducted monthly
- Established comprehensive reporting systems for tracking key performance indicators related to sales activities; facilitated monthly reviews that informed strategic adjustments resulting in enhanced operational efficiency
- Assumed full responsibility for branch operations in the absence of the Branch Manager, ensuring seamless continuation of services and maintaining customer satisfaction ratings above 90% during transitional periods
- Directed branch controls for the retail site, ensuring compliance with AML regulations and managing high-risk customer profiles; streamlined record management processes to enhance data accuracy and operational efficiency within four months
- Achieved high standards in all operational procedures and compliance processes, ensuring a flawless audit result across three branches while working directly with the auditing team to implement corrective measures
- Spearheaded a thorough review of existing risk management practices alongside coordinators, leading to stronger oversight which addressed three significant risks associated with customer transactions at the retail site
- Implemented structured training workshops focused on skill upgrades with measurable outcomes—90% participant completion rate led directly to noticeable improvements in task accuracy during audits conducted afterward
- Mentored new branch colleagues during critical banking conversions, providing operational support that ensured a seamless transition for over 50 clients and maintained service quality throughout the process
Filed Support Manager
Allianz Company
04.2004 - 03.2008
- Built and managed an effective workforce by training a team of 15 agents; fostered skills development which increased overall client engagement scores from average to excellent during yearly assessments
- Developed comprehensive understanding of local market trends from conducting weekly competitor analyses alongside prospect interactions; informed team strategies aimed specifically at enhancing service delivery based on direct feedback received from clients observed during visits
- Coordinated the collection and verification processes for critical paperwork from new clients; identified bottlenecks in document submissions leading to a reduction of processing time by an average of three days
- Collaborated closely with sales support teams to gather critical information forms, achieving a streamlined process that resulted in a significant reduction of lag time by 30%, enhancing customer satisfaction levels
- Implemented structured outreach plans tailored around individual account needs resulting in successful identification and mitigation solutions for recurring challenges faced by ten key clientele groups regularly serviced
- Championed efforts to refine inquiry tracking processes, resulting in clearer understanding of common issues faced by clients; findings led directly to addressing three primary areas causing delays in responses
- Proposed tailored solutions leveraging company products, resulting in a significant increase in customer satisfaction scores and addressing three key areas of client feedback within the first quarter
Sales Team Leader
National bank of Oman
01.2001 - 03.2004
- Facilitated weekly coaching sessions for seven-member sales force which included role-play scenarios; identified key challenges leading to an increase in successful deal closures by 25%
- In charge of all duties of Area Sales manager
- Championed effective monitoring processes that refined team strategies based on weekly performance reports; helped identify areas for growth while fostering accountability among eight direct reports throughout the year
- Aggregated and presented detailed analyses on sales trends derived from four different channels every two weeks; led initiatives that tailored support interventions specifically aimed at increasing retention rates for struggling representatives by ten accounts monthly
- Partnered closely with stakeholders in the back office division; implemented best practices that enhanced communication channels resulting in five fewer errors during account setup each month
- Identified opportunities for upselling key retail products based on individual client assessments, resulting in the acquisition of over 300 new accounts annually along with enhanced satisfaction ratings from existing clientele
- Cultivated strategic partnerships with branch personnel and vital support functions, driving seamless communication processes that improved service delivery times by an average of two hours daily
Sales Executive
Citibank
10.1997 - 12.2000
- Cultivated relationships with prospect companies using strategic outdoor calls; acquired referrals contributing to an increase in monthly client interactions from five to twenty-five within six months
- Engaged regularly with relationship managers during onboarding phases leading up-to issuing approximately three times as many cards per week compared prior months through enhanced coordination efforts across channels involved
Education
CREDIT RISK ANALYST - Credit Analyst
EBI
02-2021
Project Management Diploma - Project Management
RITI University
Cairo, Egypt07-2014
FACULTY OF COMMERCE - ACCOUNTANT
AIN SHAMS UNIVERSITY
Cairo, Egypt08-1997
Skills
corporate banking marketing concepts
Egypt market for corporate & institutional financial services
Technical and professional know-how
Sales & Service focused
Drive for making things happen
Innovation and creativity
Open to change
eagerness to grow
Majorachievements
- 2016, Increase Branch Liabilities Portfolio by 95%, Increase Branch Assets Portfolio by 74%, Reduce Branch CIR by 34%, Help branch ranked top branch achievement among branch region
- 2006, Company Top Achiever
- 2007, Second Rank among company team network
- Secured a comprehensive contract with Egypt Air involving collaboration efforts that streamlined operations for 22,000 staff members; this deal also expanded market reach within the aviation industry considerably.
Corecompetences
- Results driven
- Customer/quality oriented
- Innovative and creative
- Leadership
- Fast/Action-oriented/Initiative/Simplicity
- Empowerment/Accountability
- Commitment/Self-discipline
- Mutual Respect/Candour/Trust/Integrity/Loyalty
- Open communication/Collaboration/Compassion
Accomplishments
- Supervised team of three staff members.
Software
- Sopra
Timeline
Senior Relationship Manager Corporate
Attijariwafa Bank
01.2024 - Current
SME’s & Mid-Cap Relationship Manager
AttijariWafa Bank
04.2019 - 12.2022
Premier Manager
Attijariwafa Bank
04.2008 - 03.2019
Filed Support Manager
Allianz Company
04.2004 - 03.2008
Sales Team Leader
National bank of Oman
01.2001 - 03.2004
Sales Executive
Citibank
10.1997 - 12.2000
CREDIT RISK ANALYST - Credit Analyst
EBI
Project Management Diploma - Project Management
RITI University
FACULTY OF COMMERCE - ACCOUNTANT
AIN SHAMS UNIVERSITY
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